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Job Summary:

The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness.

The Business Analyst will also be accountable for supporting parts of the consumer lifecycle – awareness; desire; enrollment; fulfillment; delivery; billing; collections; communications, and other duties as assigned.

Essential Duties/Responsibilities:

1. Requirement Elicitation and Analysis:

• Work closely with business stakeholders to understand their needs, objectives, and challenges.

• Elicit, document, and analyze business requirements, processes, and workflows.

• Translate business requirements into clear and concise functional specifications for technical teams.

2. Solution Design:

• Collaborate with technology teams to design solutions that meet business needs.

• Propose innovative and practical solutions to address business challenges.

• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.

3. Stakeholder Communication:

• Serve as a liaison between business stakeholders and technology teams.

• Communicate complex technical concepts to non-technical stakeholders.

• Present findings, recommendations, and project updates to various audiences.

4. Documentation:

• Create detailed documentation including business requirements, process flows, use cases, and user stories.

• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

5. Project Management:

• Collaborate with project managers to define project scope, objectives, and deliverables.

• Assist in project planning, estimation, and resource allocation.

• Monitor project progress and identify potential risks or deviations from the plan.

6. Quality Assurance:

• Participate in system testing, user acceptance testing, and validation of implemented solutions.

• Ensure that delivered solutions meet the specified requirements and are of high quality.

7. Process Improvement:

• Identify areas for process optimization and efficiency enhancement.

• Recommend process improvements and assist in their implementation.

• Perform other duties as assigned.

Required Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field (Master's degree is a plus).

• Proven experience as a Business Analyst or in a related role.

• Ability to think and work independently or collaboratively as part of a team.

• Able to integrate with a diverse team with varying opinions and ideas.

• Strong analytical, problem-solving, and critical-thinking skills.

• Comfortable with making decisions, when required.

• Excellent communication and interpersonal abilities.

• Proficiency in requirement gathering techniques, process modeling, and documentation.

• Ability to collaborate effectively with cross-functional teams.

• Knowledge of relevant tools such as Microsoft Visio and Microsoft Office, such as Power Point, Excel, and Word.

• Flexible and open to changing priorities and managing multiple tasks simultaneously within tight deadlines.

• Strong aptitude to acclimatize and learn quickly.

Preferred Qualifications:

• Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous.

• Proficiency in process mapping

Working Conditions:

• Remote fast paced office environment with high volume workload.

• Some overtime required as special projects arise.

• Travel (minimal).

Physical Requirements:

• None

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.