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Job Summary:
The Customer Relations Analyst role is imperative to the day-to-day business functions. This role is to support theCustomer Journey through various channels of customer interaction via NPS, internal escalations, third-party complaints, state regulation adherence and customer communications. In this critical role you will support operational objectives by integrating data sources, reporting results and continuously identify gaps in the customer journey to connect back relevant key metrics/measurements. The CR Analyst will lead programs that drive engagement, satisfaction, loyalty, retention, and advocacy for the Home Protection customers.
Essential Duties/Responsibilities:
Working Conditions:
Minimum Requirements:
Preferred Qualifications:
Additional Knowledge, Skills and Abilities:
Physical Requirements:
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Talent.
Full Time
Utilities
$91k-119k (estimate)
05/03/2024
07/02/2024
nrg.com
HOUSTON, TX
3,000 - 7,500
1840
Private
MAURICIO GUTIERREZ
$5B - $10B
Utilities
Baker Botts provides legal advisory services for energy, life sciences and technology sectors.