Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

If you are located in Lansing, MI, you will have the flexibility to work from home and in the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities: 

• Serve as the liaison and Subject Matter Expert between the business users, Child Support/Services program area, and technical teams
• Ensure understanding of priorities, business needs, schedule, status, and deliverables amongst members of the business, program and technical teams
• Manage day-to-day communication and ensure rapid resolution of requests and questions from business users and technical teams
• Facilitate sessions with business, program and technical teams to understand business needs, identify and design solutions, and develop use cases
• Create formal documentation for Business, Functional and Technical requirements, Functional and Technical Design, and Use Cases
• Lead development of formal Test Plans and test data in collaboration with the business, program and technical teams
• Facilitate, document and coordinate business User Acceptance Testing
• Prepare necessary forms and documentation for implementation
• Analyze and recommend process improvements
• Must be able to work independently
• Must possess excellent written and oral communication skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 3 years of business analyst (BA) experience
• 2 years of analyst experience with State Government Health and Human Services business areas including eligibility, SACWIS/Child Welfare, and/or Child Support
• Reside local to Lansing, MI with the ability to work a Hybrid work schedule. Currently 2 days a week in the office

Preferred Qualifications: 

• Ability to work with end users/customers/business owners to understand and develop requirements
• Ability to facilitate customer requirements gathering meetings/sessions
• Experience with Requirements Traceability
• Analyze project requirements and develop detailed specifications for reporting requirements
• Experience with development of test data and test scenarios
• Experience working as a BA within a project using the Agile Development methodology
• Experience with the State of Michigan PMM/SUITE/Agile methodology
• Ability to work independently and not rely on the State or other team members
• Communicate effectively, verbally and in writing, with programmers, analysts, immediate supervisor, management, system users, operations, other State agencies and the private sector
• Meet with users for clarification and elaboration as may be necessary to clearly define a problem and conceptualize a development plan
• Recognize, gather, correlate, and analyze facts, draw conclusions, define problems, and devise solutions and alternatives and make appropriate recommendations
• Working with the data modelers and developers, facilitate modification of the logical design to create a physical design most suited to the reporting needs of the customer 
• Ability to design applications taking into consideration data reconciliation, (to the source system) query/reporting performance, and analytical business value

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.