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GENERAL SUMMARY:
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides World Class Service Excellence to patients:
Performs all aspects of appointment scheduling including:
Provides accurate data collection and registration for all patient visits which includes but is not limited to:
Performs all aspects of Collecting Cash including:
Performs miscellaneous duties as assigned, including, but not limited to:
EDUCATION AND EXPERIENCE REQUIRED:
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
PHYSICAL DEMANDS/WORKING CONDITIONS:
Full Time
$38k-46k (estimate)
02/01/2024
04/23/2024