Novato Healthcare Center -

Summary :

Responsible for assisting in the overall operation of the facility in accordance with current applicable federal, state and local standards and regulations, and in accordance with the facility policies and procedures to assure the highest degree of quality care is provided to our residents.

Essential Duties and Responsibilities :

1. Demonstrates commitment to company’s mission, values and standards of ethical behavior.

2. Model a positive and professional image that emulates the organization’s mission and encourage a spirit of cooperation.

3. Ensure that each resident receives superior care in a manner that maintains or enhances their quality of life, and helps them attain and maintain the highest possible mental and physical functional status, in an environment of kindness, dignity and respect.

4. Ensures that all residents’ rights including fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to file complaints, are well established and protected at all times.

5. Complies with and upholds all company policies and procedures.

6. Assists Administrator in providing proactive support, removing obstacles and provide solutions as needed, and in fostering a work environment that values and recognizes the contributions of each employee and encourages a spirit of cooperation, communication and teamwork to achieve organizational goals.

7. Assists in short and long term planning, development, and direction of facility. Aids in setting standards, developing objectives, and constantly striving to improve operations.

8. Provides support to Administrator in day-to-day human resource functions including coaching, counseling, disciplining, and training of staff.

9. Participates in monthly operations review with Administrator.

10. Participates in annual budget preparation.

11. Assists in identifying areas for improvement, develops effective plans, monitors and evaluates results and communicates to Administrator and facility staff as needed.

12. Attends Quality Assurance, CQI and relevant subcommittee meetings. Focuses on learning how to run an effective meeting, understanding key concepts of QA and CQI and utilizing the concepts to effect change.

13. Assists the Administrator in planning, development, organizing, implementations, and directing the day-to-day functions of the facility, its programs and activities.

14. Participates in special projects as directed.

15. Participates in monitoring and auditing activities and investigations.

16. Works in conjunction with Compliance Department staff, as well as Human Resources, Risk Management, Internal Audit, Legal, Reimbursement, and other support departments, as required in establishing and maintaining all components of the Compliance Process.

Prepares compliance reports, as required.

17. Adheres to state and federal regulations and company policies and procedures; HIIPA confidentiality standards of resident and facility information;

OSHA and safety standards; and established safety precautions and regulation in the performance of tasks and the use of equipment and supplies.

• 18. Reports the following in accordance with established facility procedures and regulatory standards : accidents and incidents;

concerns and suspected incidences of non-compliance including but not limited to hazardous conditions and equipment.

19. May perform administrative duties such as completing forms, reports, etc.

20. Assists in developing formal and informal employee recognition programs that identify and reward talented employees, positive contributions and exceptional effort.

Attends Administrator meetings with staff to review facility goals and policy, to make certain all employees understand and comply with applicable regulatory and company requirements.

21. Assists Administrator in reviewing and interpreting monthly financial statements.

22. Actively involved in business development initiatives that promote facility in a positive manner and effectively communicates the organization’s value to residents, visitors, staff and community.

Participates in development of market analyses and marketing plans.

23. Visits appropriate community representatives, hospital discharge planners, physicians, and service centers to provide information about facility, its staff and services.

24. Consults with department managers concerning the operation of their departments to assist in eliminating / correcting problem areas, and / or improving of service.

25. Keeps abreast of current federal and state regulations, as well as professional standards and industry best practices.

26. Attends orientation, in services and facility meetings as required. Participates in periodic and routine regional meeting to obtain company updates, enhance skill and knowledge base, and may discuss performance measurements for facility.

Attends various training and development conferences and meetings.

27. Review resident complaints and grievances, monitoring a prompt response to concerns and striving to attain mutual resolution of concerns.

Discuss with resident, staff and family as appropriate per policy.

28. Assists in direct implementation of written policies and procedures that reflect goals and objectives of facility, including personnel policies, resident care policies, procedure manuals, position descriptions, etc.

Ensures that all personnel, residents, visitors, and general public follow established policies and procedures.

29. Represents the facility to outside organizations, including all governmental agency representatives, and third party vendors.

30. Assist in review and develops in coordination with appropriate department managers Plan of Correction for deficiencies noted during annual survey inspections / complaint visits and provides a written copy of such plan to the Administrator.

31. Is accessible after hours for emergency purposes.

32. Performs other related duties as required.

Education and Work Experience

1. 1-2 years’ previous experience in long term care environment required

2. Completion of Administrator-in-Training program preferred

3. Bachelor’s degree from accredited college required; specialization in healthcare administration or business administration preferred

Knowledge and Skills :

1. Ability to represent Company in an ethical and professional manner, and to maintain accountability

2. Ability to interact tactfully, effectively, and professionally with other employees, residents, family members, visitors, government agencies / personnel and the general public, as needed

3. Ability to exercise discretion and independent judgment, and reach logical, practical decisions

4. Must demonstrate flexibility and ability to adapt to change

5. Ability to organize, prioritize and meet deadlines

6. Ability to maintain confidentiality and be discreet

7. Must be able to multi-task and handle pressure

8. Must be able to follow instructions and to accept feedback

9. Must successfully pass background check, health exams, and any other pre-employment requirements

10. Must be able to operate departmental equipment, as appropriate

11. Willing to work beyond normal working hours, weekends, holidays, and / or on other shifts and in other positions, when necessary

12. Must be knowledgeable of nursing / medical practices and procedures, and / or terminology, laws, regulations, and the guidelines that pertain to long-term care

13. Must be able to read, write and speak the English language sufficiently and comprehensibly enough to perform the essential functions of the job

14. Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively

15. Sufficient computer skills including proficiency in Microsoft Office, Outlook, and / or Internet to perform required duties

16. Creative problem solving abilities

17. Good grammatical, punctuation and spelling skills

18. Ability to inspire trust and respect, and mobilize others

19. Ability to communicate in Spanish helpful

20. Supervisory skills including ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults;

ability to lead and motivate staff to achieve desired results

21. Ability to think strategically, master change, and maintain future orientation

22. Effective analytical and problem-solving skills including conflict resolution

23. Sound knowledge of basic mathematical concepts and tools

Last updated : 2024-05-07