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Job Description Summary
Location: East Hanover, New JerseyJob Description
About the Role:
The Care Navigator 2 serves as the dedicated point of contact to patients and healthcare professionals when initiating treatment of a Novartis therapy. Responsibilities include navigating through onboarding, insurance verification, financial assistance, and ongoing support as requested by the patient and their healthcare professional. Care Navigators will also be working with cross-functional team members within Patient & Specialty Services, where appropriate to ensure continuity of information being shared with the healthcare professional and patients.
As a Care Navigator 2, you will be assigned a specific territory to work within and become an expert in that regional area to best assist the individuals who call in, submit service request forms (SRFs) or required financial assistance. Care Navigators will possess critical thinking and communication skills, an aptitude for learning and strive for continual development.
Key Responsibilities:
What You'll Bring to the Role:
Education: High school diploma required. Associates or Bachelor's degree preferred.
Essential Requirements:
Desirable Requirements:
Other Requirements:
The pay range for this position at commencement of employment is expected to be between $64,700 and $77,600 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call 1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings
Salary Range
$51,800.00 - $77,600.00Skills Desired
Customer Care, Customer Requirements, Customer Service, Customer-Support, Finance, Installations (Computer Programs), Microsoft Access, Order Management, Physics, Product Lines, Product Management, Relationship Building, Sales, Salesforce Crm, SchedulerFull Time
$102k-126k (estimate)
05/27/2024
07/26/2024