Overview

Novant Health is seeking a Manager of Patient Services. The Manager of Patient Services provides leadership for Guest Services to ensure team members work together, and with other departments to enhance the experience for our patients and visitors. Manages the daily operations of the departments. Develops programs and activities to ensure patient, physician, and team member satisfaction. Supports and is an active member in facility based leadership process improvements. Provides oversight for the lost and damaged items process and works collaboratively with facility leaders to develop processes that limit loss. Provides day to day operational support for Volunteer Services.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: Bachelor's degree, required.
• Experience: Minimum of 5 years of experience in a healthcare or social work environment. Previous customer and/or public relations experience, required. Minimum of 3 years of leadership experience, required.
• Additonal Skills Required: Ability to successfully complete generic and department specific skills validation and competency testing. Ability to work and make decisions independently. Word processing and spreadsheet training. Supervisory and/or Management skills. Thorough ability to communicate effectively and professionally. Ability to prioritize and manage several job functions at one time. Detail oriented and strong organizational skills. Strong technology skills including, Microsoft Word, Excel and PowerPoint. Ability to demonstrate service excellence to include compassion, empathy and support.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".