This position is based at the NIC located in Dalton GA. Reporting to both Technical Managers, supporting all Novalis products, accounts, and business efforts. Assist the Claims Specialists with data entry and claim evaluation as requested and working with all other departments to support and facilitate appropriate claim determination and resolution in a timely manner.

Prepare test samples, arrange, and drop of samples locally for independent testing. Assist with product testing and evaluation including performing in-house testing to ensure compliance with the appropriate ASTM specification for all products. Obtain, inspect, and produce detailed reports on retained samples, or attic stock, providing an accurate and complete analysis.

Communicate all-important product or contractor issues with the Director of Technical Services. Assist the claims department upon request with inspections, analyzing, and resolution, including letter writing. After sufficient training, you will be answering technical inquiries from end-users, flooring contractors, partners customers, and Novalis US, LLC. staff.