Keywords: Resident Care Assistant, Behavioral Techs, Customer Service Reps, Recovery Technicians, Recovery Advocates.

Who We Are?

The purpose of Nova Recovery Center is to remove personal barriers through the blending of recovery and clinical methods, giving everyone the opportunity to be successful in recovery. The Nova Recovery Center residential drug and alcohol rehabilitation program is designed to close the recovery circle and increase overall sober success rates with an individualized continuum of care plans.

Treating Addiction at its Core!

At Nova, we believe addiction treatment should treat more than just your symptoms. Addiction is a deeply rooted disease—one that is almost always a result of a much larger problem. The emotions, history, and attitudes behind your behaviors need to be resolved so both your mind and body can heal.

Our treatment program consists of a variety of methodologies that create a solid foundation on which to build your recovery. Our process is also completely fluid, which allows us to individualize each program in a way that focuses on your growth, meets your needs, and leads you to long-lasting recovery.

Serving the Community

Our Resident Assistant (RA) is passionate about helping people but we are not limited to the walls of our facility. Nova is proud to support local causes we believe will better our community. Among other organizations, we’ve supported the Burning Tree Foundation, Texas Lutheran University, and local volunteer networks.

We also believe in the importance of exhibiting our own health and positive attitudes through kindness and understanding. Nova Recovery Center Resident assistant (RA) team members strive to be role models that clients can look up to, both in and outside of work.

Working as a Team

Our multidisciplinary treatment teams are made up of highly experienced Resident Assistant (RA) who specialize in treating substance abuse and mental health disorders. We work together with each other, with clients, and with families to help people overcome their emotional roadblocks so they can live healthier, happier lives. Because we truly care about our clients and will do what it takes to lead them to their recovery goals, we offer affordable and customizable rehabilitation programs that can be maintained on a long-term basis.

Rewarding Careers

Just as we are passionate about leading our clients in living happy, healthy lives, we also value the happiness of our employees. Nova Recovery Center offers Resident assistant (RA) rewarding, life-changing careers that allow our staff members to be a part of something much bigger than themselves.

Summary/Objective

Assists with milieu management under the direction of the RSDM or designated supervisor with specific emphasis on attendance, participation, and internalization of recovery process and assignments with the 12 Step Recovery process as implemented at Nova. Providing direction/redirection to clients regarding the structure of the program; modeling and supporting the client’s recovery process; and providing oral and written reports continually while on shift.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Demonstrate competence in facilitating education and skills regarding the 12 Step recovery process, and the Nova approved curriculum by the ability to:

a. Creating an atmosphere of trust;

b. Utilizing effective listening skills;

c. Providing respectful confrontation of behavior, attitudes;

d. Identifying roadblocks to sobriety; and

e. Utilizing techniques appropriate to the age and/or special needs of client; and seeking counsel from the clinical team when warranted to address these needs.

f. Facilitate individual sessions around the approved Nova Curriculum and facilitate fifth steps in a timely manner, based on treatment team planning and clinical or recovery need.

2. Demonstrates competence in group education and facilitation by:

a. Utilizing effective listening skills;

b. Creating and maintaining group cohesiveness;

c. Utilizing group structure to focus on addiction issues and promote change;

d. Facilitating appropriate interaction between group members; and

e. Utilizing techniques appropriate to age and/or special needs of group members; and seeking counsel from the clinical team when warranted to address these needs.

3. Demonstrate competence in the use of information systems by the ability to:

a. Maintain skill levels appropriate for current duties;

b. Retrieve and send business related e-mails as needed;

c. Utilize network access appropriately as per policy;

d. Monitor client use of designated workstation as requested; and

e. Accurately document all pertinent information in the BestNotes system, or on the shift report as directed.

4. Demonstrates competence in communication by the ability to:

a. Maintain frequent contact with Shift Supervisor;

b. Notify RSDM of any unscheduled absence prior to scheduled shift as required by policy;

c. Interact with clients, visitors, and staff in a professional manner;

d. Preparing and distributing group attendance reports as required, and

e. Keep the RSDM/RSPOC and Primary Counselors informed of client behaviors and/or attitudes that could affect the client's treatment.

f. Participate in treatment team meeting as scheduled, to ensure comprehensive treatment.

5. Demonstrates competence in organization by the ability to:

a. Coordinate weekly speaker meetings;

b. Create Big Brother/Big Sister list;

c. Schedule client sessions in cooperation with clinical department’s scheduling needs;

d. Perform 30- and 60-day reviews for clients; and

e. Submit an updated tracking log weekly to the RSPOC/RSDM.

6. Demonstrate competence in the Safety Procedures of Nova Recovery LLC.

7. Maintain confidentiality in all matters pertaining to clients, staff, and any other information this position may be privy to.

8. Act as a representative of Nova Recovery LLC at work and in the community by representing a favorable image of the Company to all outside contacts with courteous and tactful behavior toward clients, visitors, and other staff.

9. Demonstrate ability to be a team player by offering solutions to problems identified by the leadership team.

10. Dress in an appropriate manner according to the dress code.

11. Able to work well under pressure.

12. Responsible for being at work, on time, per the established department schedule.

13. Practice in compliance with the Code of Ethical Conduct.

14. Complete required in-service training and continuing education within required timelines.

15. Comply with all applicable Nova Recovery LLC Policies and Procedures.

16. All other duties and/or special projects as assigned by Management.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and listen. This position requires long periods of sitting, periodic standing, walking, bending, kneeling, stooping, and crouching. This position requires lifting and/or moving items up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work are Monday through Friday 9:00 am until 5:30 pm or as scheduled by the RSDM. Must be available to work as needed including weekends and holidays.

Travel

Nova Recovery Center operates and cares for clients 365 days a year, 7 days a week, 24 hours per day at the Residential locations. This position is crucial to the care of Nova’s clients. As such, you may be required to travel to other Nova locations in the State of Texas. Refusal to travel to other Nova locations may be subject to disciplinary measures up to and including termination.

General Qualifications

Must have the ability to interact warmly and professionally with members while maintaining appropriate boundaries. Excellent oral, scheduling, and communication skills are required. Prior experience with Windows operating systems is required. Ability to be a self-starter with minimal supervision

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
We follow CDC guidelines. All Employees must wear masks.

Ability to commute/relocate:

• Wimberley, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person