4 guest service representative and cake decorator Jobs in phoenix, az
Sonesta International Hotels is Hiring a Guest Service Representative Near Phoenix, AZ
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES :
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Job Summary
Full Time
$28k-37k (estimate)
05/21/2024
06/09/2024
sonestacairo.com
Dorchester, MA
<25
Accommodations
Related Companies
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
