Position Summary

The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.

Requirements

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Takes initiative.
• Fits the brand culture.
• Works well under pressure.
• Outgoing and friendly personality.
• Attention to detail.
• Multi-tasking ability.
• Strong sales ability.
• Strong sense of urgency.
• Genuine care for others’ needs.

Responsibilities (Including, but not limited to...)

• Abide by all NBC policies and procedures.
• Uphold the NBC image and brand.
• Assist other departments when necessary.
• Introduce walk-in guests to the bakery and products
• Suggest creative solutions to guests with walk-in orders.
• Suggest the purchase of add-ons and retail to make the product a complete experience.
• Assist phone-in guests with their orders.
• Give cake presentations.
• Operate the POS with accuracy and efficiency.
• Collect email addresses from guests.
• Have current and complete knowledge of current prices,products and promotions.
• Keep retail area clean, swept and neatly merchandised throughout the day.
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter assigns from time to time.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Ability to Relocate:

• Arnold, MO 63010: Relocate before starting work (Required)

Work Location: In person