Job Summary: The Food Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience.

Key Responsibilities: 

• Greet guest in a positive, friendly manner and make them feel welcome upon seating.
• Guide guest through all phases of their experience at the restaurant.
• Consistently follow sequence of service utilizing all proper procedures standarized by management.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Maintain table cleanliness utilizing silent table approach.
• Itemized bills correctly and efficiently secure payment.
• Ensure table side food service and quality presentation.
• Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency. 
• Review identification of customers to verify they are of legal drinking age. 
• Maintain level of professionalism that will make guest want to return.
• Exhibit proper knowledge, selling techniques of all menu items; food, non alcoholic beverages and alcoholic beverages.
• Deliver food & beverages, including alcoholic options to guests. 
• Provide proper communication and promptly resolve guest issues. 
• Obtain and maintain position-specific licensing.
• Work as a team, assisting all guests’ needs and inquiries.
• Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied. 
• Bid farewell to guests, using guest’s name when known and encourage them to return.
• Other duties as assigned.

Qualifications:

• 3 years of experience in a hotel, restaurant, or catering facility of similar caliber preferred. 
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Ability to obtain & maintain full knowledge and understanding of company and 
• department rules and regulations, policies, and procedures. 
• Excellent customer service skills.
• Ability to read, write & speak fluent English.
• Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays. 
• Position requires regular and reliable attendance.
• Good team spirit.
• At least 18 years of age.
• Must have ServSafe and TABC license 

Physical Requirements:

• Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems.
• Must be able to stand for long periods of time
• Must be able to maneuver between stations and areas efficiently and easily 
• Must be able to lift up to 40 lbs.
• Requires manual dexterity
• Must be flexible to work any day of the week, weekends, and holidays if assigned.