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** 1426 Retail and Guest Experience Lead**

**LOCATION:** Oliver H. Kelley Farm - 15788 Kelley Farm Road, Elk River, MN, 55330 **BENEFITS:** Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays. **DESCRIPTION:** This position exists to perform the day-to-day operations of the admissions, retail, and facility rental programs, provide work direction and guidance for assigned staff, and function as the evening and weekend backup for the Oliver Kelley Farm team. This position will provide customer service through admission sales, become proficient with the Point of Sale (POS) system, be responsible for ensuring the retail store is stocked, assist with retail inventory, coordinate site rentals with multiple outside partners, and assist with set-up and cleaning as needed. **SALARY:** $19.03 hourly minimum **STATUS & HOURS:** Full-time, regular (approximately 1,560 annual hours) position. **DEPARTMENT:** Greater Minnesota Sites **CLASSIFICATION:** 05L Professional **SUPERVISORY:** No **HIRING MANAGER:**Site Manager II, Oliver Kelley Farm **POSTING DATE:** April 23, 2021 **DEADLINE DATE:** May 7, 2021

**TO APPLY:** Interested applicants must apply online at the Minnesota Historical Societys career center at **www.mnhs.org/jobs** and include a resume and cover letter by the application deadline date.

**SUMMARY OF WORK:** 1) Lead daily visitor services operations; 2) Assist the Oliver Kelley Farms retail operations; and 3) Facilitate site rentals.

**MINIMUM QUALIFICATIONS:** ? High school diploma. ? Two years experience in a retail, sales, or event planning environment. ? Demonstrated positive customer service skills ? Experience with ticketing and POS software and a willingness to troubleshoot when issues arise. ? Demonstrated ability to communicate verbally and in writing with diverse staff and public in a positive, friendly and professional manner. ? Demonstrated ability to work with diverse audiences of varying cultural backgrounds, ages, and abilities in an education or customer service environment. ? Demonstrated ability to think imaginatively and problem solve. ? Excellent organizational skills and attention to detail. ? Demonstrated ability to multitask, work effectively under pressure to meet deadlines, prioritize and adapt to changing priorities. ? Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment. ? Strong computer skills necessary to develop quality project and program documentation. ? Basic math skills to run sales transactions efficiently. ? Must be able to work nonstandard hours including evenings and weekends. ? Ability to stand for extended periods of time. ? Ability to bend, crouch, kneel, reach, push, and pull.

**DESIRED QUALIFICATIONS:** ? Experience with financial and admission reporting. ? Strong personal computer skills including intermediate or higher skill level with Microsoft Office software. ? Demonstrated ability to work as a member of a team while independently carrying out institutional objectives.

*Should you have questions with the application process, email h**umanresources@mnhs.org.* *At MNHS, we dont just accept difference we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.*