Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?The Program Leader Support Services- Training and Development reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Leader Support Services- Training and Development is accountable for formal and informal staff education and orientation. The Program Leader works collaboratively with the Interprofessional team, NMAcademy, peers, and the Shared Leadership Committee to identify learning needs, develop and implement educational strategies and participate in learning effectiveness evaluation.Job DescriptionThe Program Leader Support Services- Training and Development reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Leader Support Services- Training and Development is accountable for formal and informal staff education and orientation. The Program Leader works collaboratively with the Interprofessional team, NMAcademy, peers, and the Shared Leadership Committee to identify learning needs, develop and implement educational strategies and participate in learning effectiveness evaluation.Description• Supports the onboarding of new Support Services staffo Secures rooms and required equipment for eventso Prepares sign in sheets for training classeso Ensures handouts and supplies are preparedo Prepare new hire files with all appropriate onboarding documentationo Assists with training classeso Conducts new hire competency assessments and ensures staff are fully competent prior to schedule assignmento Provides assistance with LMS training to ensure new hires complete the course work within 30 days of hireo Conducts touch base meetings with new hires at 7, 30 and 90 days. Encourages staff to participate in 7, 30 and 90 day engagement surveys.• Maintains training recordso Maintains sign in sheets and logs all training in appropriate softwareo Ensures proper preparation of new hire files• Assist with retraining as needed• Assists with oversight of the Staff Mentor Programo Conducts competencies on the individuals identified as Staff Mentorso Assists with the oversight and management of the program• Oversees annual retraining for each job skillo Manages the timeline and ensures that all competencies are appropriate and received in a timely manner from the operational team.o Conducts annual Resource Coordinator competency for each job skill prior to annual training implementation• Follows all departmental policies and procedures. Ensures that staff complies with policies and procedures. Assists in policy and procedure development, implementation, and review process.• Keeps costs in line with approved budgetary amounts.• Additional Functions• Maintaining confidentiality of employee and/or patient information.• Keeps current on support services protocols and industry principles.• Sensitive to time and budget constraints.• Other duties as assigned.COMPETENCIES / PERFORMANCE EXPECTATIONS• Strong presentation skills as demonstrated through engaging delivery of training• Strong leadership skills.• Communication skills (interpersonal and group, assertiveness, conflict resolution, etc.).• Organization and planning skills (prioritization, time management, initiative, follow through).• Demonstrated problem solving skills• Work schedule will be flexible to meet the needs of the department.QUALIFICATIONSRequired:• Bachelor’s Degree or related field plus 5 years industry experience in Support Services (EVS, Surgical Cleaning, Transport)• Strong knowledge of Microsoft: Word, Excel, Power Point, Project• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.Preferred:• Knowledge of Joint Commission, DOT, EPA, NFPA, and OSHA standards and codes• Knowledge or experience in performance improvement methodology• AHE Certifications- CSCT, CHEST, CHESPOTHERPopulation Served:· Internal:o Leadership (coordinate specific activities/projects, management of resources)o Department Staff (to serve as a resource for Support Services initiatives)· External:o Vendors and contractors (to assist communication to vendors and contractors)o Regulatory agency representatives (to provide information, follow-up, documentation, inspection data as necessary)o Campus partnersQualificationsRequired:• Bachelor’s Degree or related field plus 5 years industry experience in Support Services (EVS, Surgical Cleaning, Transport)• Strong knowledge of Microsoft: Word, Excel, Power Point, Project• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.Preferred:• Knowledge of Joint Commission, DOT, EPA, NFPA, and OSHA standards and codes• Knowledge or experience in performance improvement methodology• AHE Certifications- CSCT, CHEST, CHE #INDC#LI-JL1#INDNW Additional InformationNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.