Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

This position comes with a $3,000 sign-on bonus**

The Patient Relations/Interpreter Services Liaison reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Serves Hospital as Medically Trained Interpreter in a professional and ethical manner.

The Patient Relations/Interpreter Services Liaison serves Hospital as Medically Trained Interpreter in a professional and ethical manner.

Hours: 12:30pm - 8:00pm, including a weekend and holiday rotation (FTE = 0.9)

Responsibilities:

• Provides complete and accurate interpretation of the spoken word in a variety of encounters with patients, visitors, staff, and others.
• When necessary, completes pre-encounter session informing clinical staff of cultural specifics that may impact the situation as well as the importance of speaking in short phrases taking frequent pauses to allow interpretation.
• Works agreed upon shifts. Informs on call individual or manager via phone or in person (no messages) 24 hours prior to any shift that you are scheduled for and not able to work.
• Serves as an advocate for the patient to ensure that his or her Patient Rights are honored.
• Assists in the translation of critical forms into various languages as patient population trends necessitate. Evaluates and prioritizes interpretation requests, ensuring that requests are triaged for the most appropriate and timely response determining if the request will be referred to phone service interpreters or if an in-house interpreter will fulfill the request.
• Completes new admissions rounding.
• Introduces newly admitted patients who are LEP or Deaf/HoH to the communication options provided by interpreter services.
• Collects data on the utilization of internal and external interpreters during each shift worked.

#INDW

Qualifications

Required:

• High school graduate or equivalent
• Medically trained interpreter
• One year health care experience

Preferred:

• Three years healthcare experience

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status will be kept confidential according to EEO guidelines.

Current employees and former employees that have terminated in the last year are not eligible for a sign-on bonus.