Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

Manager, Clinical Information Systems - Service Line – Access and Patient Experience

The Manager, Clinical Information Systems reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Manager, Clinical Information Systems is responsible for the management and optimization of the Northwestern Medicine EHR systems. The Manager will play a central role in ensuring Northwestern Medicine’s EHR systems are operating effectively, and will actively coordinate across multiple clinical, research, and administrative departments, as well as regularly engage end users to improve experience. Additionally, this manager is responsible for policy and procedure compliance, and adhering to departmental metrics.

Responsibilities:

• Consults and works directly with clinical, research, and administrative departments to determine EHR requirements and optimization needs
• Leads to help resolve EHR system and operating issues
• Leads to establish a team that installs and integrates EHR software and apps, supports training documentation, supports end users, and designs user-friendly interfaces and functionalities
• Knowledge of Cloud Computing and SaaS
• Plan, coordinate, assign, and account for the work of Systems staff
• Coordinate the development of annual systems plans
• Supports the delivery of work leveraging Agile, Scrum, and / or Kanban

• Monitor, measure, and report customer service levels against agreed upon performance standards

• Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.
• Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
• Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Manage operating and capital budgets to meet NMHC budget goals
• Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior

Additional Functions 

• Present to NM operational leadership meetings.
• Present at industry conferences as needed.
• Represent NM at local user groups and symposiums.

Qualifications

Required:

• Bachelor’s degree required
• 5 or more years experience in Information Services management and EHR systems
• Demonstrated project & process management skills.
• Demonstrated budget management skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem-solving skills.
• Experience working with and negotiating with external vendors.
• Experience working with and negotiating vendor contracts.
• Excellent team building skills
• Excellent verbal and written communication skills
• Outstanding coordination, facilitation, consultation, and conflict resolution skills
• Management experience with complex, cross-organizational systems

Preferred:

• Healthcare technology background
• Master’s degree in related field

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.