Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?Job DescriptionThe Lead Transporter reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Lead Transporter is responsible for the safe and efficient transport of our patients and visitors to and from inpatient and outpatient areas. This position is responsible for providing real-time leadership to transporters when needed. This is in the form of: Assistance with nursing when Supervisors/Manager is not available.$1,000.00 Sign-On BonusInternals and Rehires are not eligible for the Sign-On BonusMust be able to work Mid Shift and every other weekend.Responsibilities:Patient lift assistance.Coaching of correct departmental procedures.Orientation, training and mentoring.Transports patients and visitors safely while using appropriate equipment, lift techniques and departmental safety measures.Adheres to all PPE procedures and follows established infection control and isolation guidelines.Effectively communicates necessary patient information to Nursing departments and all testing departments.Has knowledge of the Fall Prevention policies within the hospital and has understanding of when assistance for patient transfers or moves is required.Completes patient transports within set standards of the department.Has knowledge of centralized equipment and the procedures in picking up dirty equipment, cleaning the equipment per set standards and delivering equipment to requester.Has knowledge of how to correctly utilize iPods for assignments.Has clear understanding of information being sent through the THM system.Performs accurate and timely documentation of patient movement when leaving and returning patients to their destination.Has knowledge of how to correctly disconnect oxygen, position nasal canula and set portable oxygen tanks to set levels.Provides orientation, training and competency sign-off to all new Patient Transporters.Assists in overseeing daily huddles and in-services.Assists with implementing and supporting policies, standards and programs in the Patient Transport Department.Actively participates in performance improvement and continuous quality improvement activities.Is an active Transfer Mobility Coach.Attends quarterly meetings and brings information back to team.Directs and provides feedback or guidance in the absence of the Supervisors/Manager.Performs exceptional customer service skills with patients, guests and staff.Uses proper scripting when communicating with our patients and visitors.Extremely resourceful, able to think outside of the box in appropriate settings and has a highly developed problem solving ability.Works independently with minimal supervision.Communicates the value and reasons for change to the team.Teaches how to achieve high standards of performance.Personally pitches in and helps others complete tasks.Influences others and demonstrates a high level of effort in order to complete tasks and get the work done.Leads others by giving them the right information and direction.Anticipates potential problems or issues and proactively addresses.Leading by example by showing sensitivity to others and accountability.Is empowered to assure processes are maintained in absence of supervision to high standards.Seeks out opportunities to help others and other departments, and is sought after by others as the "go to" person.AA/EOEQualificationsRequired:Is BLS certified or will obtain the certification within 3 months of hire.High school diploma or equivalent.Excellent communication skills.1 year patient transportation experience.Preferred: Prior supervisory experience in any field.Additional InformationNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.