Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Food Services Worker I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Food Service Worker I performs a variety of functions and tasks pertinent to the production, service, sanitation, and distribution of food to patients, sisters and employees. 

Responsibilities:

• Prepares cold food items for patients and cafeteria. 
• Take Room Service orders including employee/patient/family initiated orders and those patients needing assistance. 
• Complete tray assembly.
• Ensures food meets all safety and sanitary regulations and completes all required documentation.
• Data entry using Microsoft Excel.
• Basic cash handling.
• Maintains a safe, clean, neat and orderly cooking area.
• Ensures all department policies and programs are adhered to.
• Ensure satisfaction in quality and service using problem resolution skills as necessary.
• Completes daily position checklists, cleaning duties and all required documentation.
• Completes all mandatory in-service trainings and meets employee health requirements.
• Completes daily position checklists, cleaning duties and all required documentation.
• Washes and sanitizes all food service equipment used for patients and cafeteria service.
• Replaces items to their proper place of storage.
• Demonstrates ability to exercise independent judgment in times of need.
• Assist with putting away stock using the FIFO (first in, first out) method.
• Cleans and sanitizes cafeteria service items.
• Cleans dish machine at end of shift.
• Cleans and sanitizers work area.
• Cleans and sanitizes food service carts.

Competencies/Performance Expectations

• Demonstrates ability to exercise independent judgment in times of need.
• Verbal and written communication skills necessary to understand instructions
• Able to professionally interact with patients, staff, and hospital leadership.
• Able to apply common sense and understanding to carry out detailed but involved written and oral instructions.
• Able to exercise independent judgment and solve problems.
• Advanced time-management and organizational skills; Able to multi task and work in a fast-paced environment with constant customer interaction.
• Must be able to read dietary instructions 
• Flexible schedule and willingness to help out as requested.

Qualifications

Required:

• High School graduate or GED required or, in lieu of education, must have one to three years’ experience in a cafeteria, healthcare, restaurant, hotel, or hospitality setting, preferably in tray line or dish/pot position
• Food Handler certification within 180 days of hire
• Able to operate a cash register and various kitchen equipment (blenders, food processors, dish machine, label maker, etc.); possesses manual dexterity and motor skills to work equipment as needed.
• Basic computer skills including ability to use Microsoft Word and Excel

Preferred:

• Six months previous food service experience

• There is a $1,500 sign-on bonus available for this position for external candidates and candidates who have not worked at NM in over 1 year.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.