Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the
surrounding region. We offer the ideal combination of traditional values and the most advanced
technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town
atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality
educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are
dedicated and passionate about their work. We're looking for employees who can add to our culture of
exemplary patient care and personal excellence. We're looking for exceptional professionals who share
our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Computer Support Specialist

Provide technical assistance, support, and advice to computer users. Troubleshooting desktop computer,

applications and networking problems, communicate solutions, and educate users about the latest technologies.

Responsible for the daily administration and maintenance of computer hardware, software, and peripheral devices.

1. Ensures end users computer equipment and peripherals are operational.
2. Provides ongoing daily technical support to systems users.
3. Installs, maintains, and supports desktop computers, peripherals, desktop applications and network connectivity.
4. Performs testing and diagnostics to confirm reliable hardware, operating system functionality and file system integrity.
5. Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and

operational goals and objectives within the NWTH environment.
6. Assists in research and development activities dedicated toward the provision of standardized desktop hardware,

software, and support services.
7. Provides technical assistance and support as part of a workgroup responsible for the development, deployment, and

maintenance of standard desktop images and software distribution packages.
8. Provides assistance to workgroups responsible for a wide variety of technical projects.
9. Properly documents all activities through the Help Desk system to include actual work performed and any changes

to hardware and/or software.
10. Configures user access and troubleshoot network printing services. Installs, configures and maintains print servers.

Assists in the maintenance of equipment and/or spare parts inventory and the proper documentation of such.
11. Assists with the assessment, planning, and implementation of department moves and special projects.
12. Contributes written procedural documentation necessary to build a rich IT knowledge-base.
13. Provides backup support for the Help Desk when required.
14. Performs other duties as assigned.
15. Maintains a professional image and reflects the department and hospital’s philosophy of excellence and

professionalism in customer service while directly performing the job and at all times while representing the

department and the hospital.
16. Follows NWTH compliance programs and federal and state regulatory guidelines.

Benefit Highlights:
 Challenging and rewarding work environment
 Competitive Compensation and Generous Paid Time Off
 Excellent Medical, Dental, Vision and Prescription Drug Plans
 401(K) with company match and discounted stock plan
 SoFi Student Loan Refinancing Program
 Career development opportunities within UHS and its 300 Subsidiaries!
 Tuition Reimbursement
 Retention Bonus Program
 Loan Forgiveness Program

One of the nation's largest and most respected providers of hospital and healthcare services, Universal
Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing
steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6
billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies
by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest
Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its
subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and
ambulatory care access points, an insurance offering, a physician network and various related services
located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
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REQUIRED QUALIFICATIONS:
 High school diploma
 Experience using a Help Desk trouble ticketing system
 Must be customer-service oriented and have excellent communication skills, including speaking, listening, reading and writing
 Experience working with others as part of a technical team, with participation in special projects that may not be related to standard desktop support duties and responsibilities
 Experience performing job duties and assignments with little supervision, functioning independently as part of the team
 Experience in supporting desktop computers/peripherals in a Microsoft networked environment
 Hands-on experience configuring, installing, and managing print servers, and network fax/scanner/copier devices
 Experience supporting desktop applications, including but not limited to Microsoft Office
 Strong knowledge of Windows 7/10 operating systems

WORKING KNOWLEDGE OF:
 Networking protocols (Ethernet and TCP/IP) and networking equipment such as routers, switches, terminal servers, etc.
 Peripheral devices such as scanners, printers, modems, Smartphones, tablets, laptops, and other wireless devices
 Microsoft Active Directory

1. Ability to read, write, and converse in English.
2. Ability to communicate with patients, families, staff, physicians, support agencies, vendors and others.
3. Ability to remain calm and composed under stress.
4. Ability to respond to pages, telephones, and other auditory stimulation.
5. Ability to evaluate and interpret information and make independent decisions.
6. Bending and lifting (10-70 lbs), grasping, fine hand/eye coordination, pushing and pulling, prolonged standing and/or sitting.
7. Must be able to tolerate occasional long hours and occasional loud noise.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS USED:
1. Personal Computers, Laptops, Servers, Printers; both utilization and configuration as necessary
2. Basic knowledge of all computer equipment utilized in MIS
3. Telephone and Voice Mail
4. Service Specific Software packages
5. Calculator
6. Paging system
7. Various software packages for e-mail, word processing, spreadsheets, graphics and database
8. Facsimile Machine
9. Copier
10. Audio/Visual Equipment, TV/VCR, Slide Projector, Overhead Projector, LCD

Disclaimer
Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from
search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted
by search firms to any employee at UHS via-email, the Internet or in any form and/or method without
a valid written search agreement in place for this position will be deemed the sole property of UHS. No
fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other
means.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal
opportunity employers and as such, openly support and fully commit to recruitment, selection, placement,
promotion and compensation of individuals without regard to race, color, religion, age, sex (including
pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status,
protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help
prospective candidates by matching skillset and experience with the best possible career path at UHS
and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience.
During the recruitment process, no recruiter or employee will request financial or personal information
(Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not
email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job
posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at:
https://uhs/alertline.com or 1-800-852-3449.