Front Office Patient Coordinator

Shift Hours: 7:30am- 4:00pm / 8:30am-5:00pm

RESPONSIBILITIES:

· Provides initial customer service to all patients including greeting patients, accurately scheduling and confirming patient appointments using a multi-line phone, responding to inquiries from patients and referral sources, performing data entry into the EHR system for patient information, and creating patient files

· Maintains patient accounts by obtaining, recording, and updating personal and financial information including accurate insurance and eligibility information

· Protects patients’ rights by maintaining confidentiality of personal information

· Obtains revenue by recording and collecting patient charges and collecting co-pays and other payments from patients in person or over the telephone

· Scans necessary documents and assists with ordering office supplies

· Prioritizes compliance with DEA regulations, HIPAA and OSHA

· Maintains all common waiting room

· Performs opening and closing duties and additional duties based on the needs of the business

KNOWLEDGE, SKILLS, AND ABILITIES:

**Knowledge of insurance carriers, primary and secondary insurance and insurance verification is preferred**

The ability to manage shifting priorities with frequent interruptions. The ability to multitask with a high level of accuracy. Ability to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others. Ability to work independently. Ability to react calmly and effectively during challenging interactions. Efficient time management skills, with the ability to meet deadlines and organizational needs. Knowledge of computer systems and their software applications. Ability to input data in EHR and handle cash and correct change. Knowledge of HIPAA and common safety hazards and precautions used to maintain a safe work environment.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 5x8
• Monday to Friday

Work setting:

• Clinic
• In-person

Experience:

• Medical: 1 year (Required)
• EHR systems: 1 year (Required)
• Computer applications: 1 year (Required)

Ability to Relocate:

• Spokane, WA 99201: Relocate before starting work (Required)

Work Location: In person