The Clinic Manager provides leadership and management of the day-to-day operations of a single or group of physician practices. Responsible for staff, patient services, quality, finance and growth of the practice.

Education:

• High School Diploma or equivalency required.
• Associates degree/diploma in business, management or nursing preferred.

Experience:

• Five years experience in healthcare with at least one year experience in a supervisory role preferred.

Licensure & Certification:

• Current CPR Certification.

General Responsibilities:

• Maintain responsibility for management of the operations of the practice. Provides leadership, direction and positive motivation for staff. Meets regularly with the practice providers and Director. Acts as liaison with inside and outside customers of the practice.
• Review financial reports for practice and shares with providers and staff. Prepare annual operating and capital budgets and consistently monitor performance to insure budget compliance.
• Determine staffing needs in consultation with Director and create and monitor staff schedules. Interviews and recommends candidates for vacant positions. Evaluate staff performance verbally and in writing.
• Responsible for purchasing operational supplies and services. Coordinate and ensure the proper operation and performance of all practice equipment and facilities through repair, replacement and maintenance. Identify and report potentially hazardous situations. Take immediate action when necessary to ensure a safe environment for patients and staff.
• Develop and maintain service line or site specific policies, procedures and competencies. Maintain up to date records for competencies for all staff. Ensure all staff are knowledgeable and compliant with all organizational and site specific policies and procedures.
• Commitment to Purpose and Community Cares Standards of Behavior - Demonstrates a commitment to the organization's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality, Service, People, Finance, and Growth). Actively participates, models, and supports positive behaviors and transparent communications.
• Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organization
• Relationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.
• Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs. Actively participates to improve the patient experience.
• Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements.
• Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.
• Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.
• Impact and Influence - The ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one's opinion or position. The key is to understand others, since Impact and Influence is based on the desire to have a specific impact or effect on others.
• Organizational Awareness - The ability to understand and learn the influence relationships in one's own organization or in other organizations (e.g., key stakeholders, suppliers, etc.). This includes the ability to identify who the real decision makers are; the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization.