We are Northwest Mechanical Group, a family-owned business based in Canby that prides ourselves in taking care of our employees and providing exceptional commercial HVAC and refrigeration, and plumbing services in the PNW.

We are hiring a Service Project Coordinator to join the team. We’ve got all the important details for your review below, and if it seems like a mutual fit, we can’t wait to meet you!

• Location: Canby, Oregon (full-time onsite at the office)

• Schedule: Monday-Friday; 7AM-4PM

• Pay Range: $26-$28 per hour

• Benefits: We offer 100% employer paid medical, dental, & vision benefits for our employees. In addition, we provide 2 weeks of PTO, 8 paid holidays and a 401K with up to a 4% employer match.

Day to day: The Service Project Coordinator is the second point of contact (following the service coordination team) to speak with customers and vendors regarding their HVAC, Commercial Refrigeration and plumbing projects.

Here's a general overview of what the role entails:

• Generating new quotes for customers by compiling documents, pictures and information gathered from our service technicians.
• Submitting quotes for internal review prior to sending out to customers.
• Monitoring internal systems for part requests.
• Researching and ordering parts for the jobs.
• Notifying the Service Coordinators (dispatch) of part availability and ETA.
• Receiving incoming shipments and verifying orders are complete with no damage, resolving issues if they arise.
• Working closely with customers to ensure smooth flow of work.
• Preparing and submitting quotes and invoices through specific customer portals.
• Assisting technicians with customer portals as needed.
• Assisting techs with staying within customer budget thresholds.
• Promptly answering phones and directing calls.
• Supporting the Service Coordinators (dispatch) with overflow, taking service requests, scheduling technicians, and processing work orders.
• Performing inventories on technician vehicles.
• Assisting in prepping phones and tablets for new technicians or equipment replacement for existing technicians.
• Assist Accounts Payable as needed to resolve discrepancy between negotiated vendor cost and charge relating to quotes.
• Item pricing review.
• Work closely with Customers who have specific process/procedures to ensure smooth flow of work.
• Other duties as assigned.

Qualifications: Although we value skills like experience as a service coordinator, project coordinator, dispatcher, office coordinator, administrative assistant, or any administrative experience in the trades; We REALLY value the skills that aren’t necessarily tangible.

These are some shared skills/values among our current team, and absolutely necessary as we add our next team member:

• Problem Solving – Will you do whatever is reasonable and possible to help internal and external customers find solutions?

• Collaboration – Can you effectively work with others to get a job done? Even if it might not be the way you’d do it, can you still be effective with others?

• Ability and willingness to pivot – Can you understand bigger objectives of the company as a whole, and pivot/help out where needed? And understand that you’ll receive that same support back?

Technical requirements:

• Proficiency in Excel (using basic spreadsheets, tables, and formulas)

• Adapting to multiple technology systems such as customer portals

• High school diploma or equivalent

• Must complete a pre-employment background check and drug screen upon hire

Team Dynamic: Northwest Mechanical Group proudly employs 35-40 team members locally. This position will work closely with our 2 service coordinators that are dispatching calls, our technicians that are experts out on the job sites, and our service manager that makes sure operations run smoothly.

Our team is encouraged to ask for help and support each other as necessary to get the job done. We are focused on maintaining a work environment that everyone can enjoy, excel, and experience fulfillment in.

NW Mechanical Group is an equal opportunity employer.

https://nwmechanicalgroup.com/

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What interests you most about this role?
• Please confirm you are willing to work onsite in Canby, Oregon at our office Monday-Friday from 7:00 AM - 4:00 PM.

Work Location: In person