The Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated patient care services in accordance with the PCT’s skills/training and the needs of the Department within the Acute Care Setting. The PCT works under the clinical direction of the registered nurse (RN).

Education:

• High school diploma or equivalent required

Certifications/Experience:

• BLS required
• 1 year(s) of experience in an acute care setting preferred

General Responsibilities:

PCT’s skills/training and the needs of the Department, and consistently assists the patient care team with maintaining a clean, well-organized, and safe patient care environment, under the supervision of the Registered Nurse (RN).

• The PCT delivers high quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living.
• Obtains and records initial and ongoing patient information throughout the shift, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information within their competency.
• Assists with patient activities of daily living: meals, bathing, oral care, grooming and elimination. Changes bed linens as needed.
• The PCT will assist with patient mobility: positioning, repositioning, dangling, and ambulating patients including assisting with the use of walkers, crutches, canes and wheelchairs.
• Obtaining the collection of specimens
• The PCT complies with all hospital policies/procedures and observes the State Board of Nursing rules for unlicensed personnel
• Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
• Appearance - Takes pride in personal appearance, the facility and its surroundings.
• Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
• Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
• Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
• Privacy – Maintains customer privacy and confidentiality
• Responsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
• Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.
• Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done
• Team Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.