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Position Overview:
The Patient Access Navigator serves as the primary contact for individuals seeking counseling services, overseeing all aspects of the consultation and intake processes for new clients. Responsibilities include screening potential clients via phone and email, processing referrals from medical offices and insurance companies, scheduling initial consultation appointments, completing necessary new patient documentation, and facilitating referrals to community partners when needed services are unavailable. Additionally, the Patient Access Navigator assists patients with rescheduling appointments and utilizes specialized software to securely document client data while ensuring compliance with privacy policies and HIPAA regulations. Fluency in both English and Spanish is essential for effective communication with patients.
Essential Responsibilities:
1. Client Inquiries and Relationship Management:
2. Client Screening and Referrals:
3. Agency and Resource Knowledge:
4. Consultation and Matching:
5. Communication and Documentation:
6. Administrative Support:
7. Compliance and Performance:
Qualifications:
Job Type: Full-time
Benefits:
Healthcare setting:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$49k-70k (estimate)
05/02/2024
08/29/2024
northwestcounselingandwellness.com
Big Rapids, MI
<25
The following is the career advancement route for Patient Access Navigator positions, which can be used as a reference in future career path planning. As a Patient Access Navigator, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Navigator. You can explore the career advancement for a Patient Access Navigator below and select your interested title to get hiring information.