An important message for those who are interested:

OK. Here’s the deal. We need help. Let’s face it, Northwest Counsel is a bunch of therapists in a counseling office and we’d all rather be doing counseling and not all the administrative stuff that goes with it. We need someone who is outgoing, personable, is not afraid to talk to people on the phone or in-person, organized, who is not afraid to create systems and hold us accountable to them.

We have referrals coming at us left and right and we need someone to sort through them and catch ones that are falling through the cracks. This is a front-of-the-house job where our patients will be interacting with you. We need this person to have the personality of a golden retriever who can offer reassurance to people calling in for appointments like the best grandparent you could think of!

Yes, you'll be on the phones helping people find the right therapist on our team. Yes, you will help get our therapists' case loads up. Yes, you will work alongside an amazing administrative team. Yes, you will make friends here. And yes, you will make a huge impact on our community by helping people get the help they need.

The person we're looking for really is going to be an integral part of our team. We need you here!

Oh, and did I mention that we’re an awesome team! We’re really fun to be around. We laugh with each other, we’re radically supportive of each other. And we’re all really good therapists and admin who value people at the highest level. But our team cannot manage the amount of non-therapy work that we’re needing to do alone. And that’s where you come in! We want someone to truly join our team, to feel welcome here, to feel like they fit in. Not just to lighten our workload and offer support but feel like they can joke around with us and know they are serving the overall mission we have here in our community – that change comes through relationships.

Northwest Counsel has been around since 2008 and has existed as a therapy group practice in Puyallup since 2016 and has seen some amazing growth, both in our team and in the amount of people we’ve had the opportunity to help. We want our support person, our admin assistant, to join in and know that they are part of something special here.

Job Responsibilities:

• Tend to referrals that come through the phones and online resources. Get them scheduled with our team.
• Manage the referral spreadsheet to help prospective clients/referrals get connected to the right therapist on staff for an appointment.
• Conduct regular insurance verification and cost-share estimates for new and existing clients and referrals through internet portal and phone verification resources.
• Welcome clients from the front desk/reception area and answer any questions they might have.
• Work directly with administration on any other tasks to help reduce their administrative workload.
• Attend and participate in weekly staff meetings on Wednesday afternoons to communicate and connect with team and experience team culture.

Education and Experience:

• Minimum high school diploma and/or vocational training
• Preferred previous experience working in an office setting in a similar capacity.
• Preferred previous experience working in medical office setting
• Strong math skills a plus

Administrative Assistant Skills and Proficiencies:

• Concerned about the well-being of people above all else
• Telephone skills working with incoming referrals and existing clients;
• Work well with others from diverse backgrounds
• Proficiency in Microsoft office, Google G-Suite (Gmail, Drive, Docs, etc.)
• Professionalism in approach to a work environment
• Good at problem solving and working independently and efficiently
• Verbal and written communication proficiency
• Excellent attention to detail, accuracy, and follow-through with all responsibilities
• Flexibility with change and adjustments when needed or required
• Ability to multitask and prioritize in a timely manner
• Collaboration and Teamwork: Partner with therapists to complete tasks in an efficient and courteous manner
• Contact person for clients’ scheduling and insurance verification needs
• Prioritize and value confidentiality and discretion
• Anticipate needs
• Editing and proofreading
• Dependable, punctual and excellent attendance
• Emotional intelligence
• Ability to take correction, direction, coaching and open to learning and growing

Overall, we want someone here is a good and decent human being first and foremost. We want someone with a personality of hospitality, warmth, and confidence. When people call in to ask for help, many times for the first time, we want that person to know they're in good hands now. You'll likely be the first voice they hear on that journey towards healing. If you think you're that person, please let us know. And don't just click APPLY, write us something, even if it's brief, as to why you think you'd be a good fit here. You're way more likely to get an interview if we can get a feel of your personality from what you write.

Job Type: Part-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Work setting:

• Clinic
• In-person

Application Question(s):

• What interests you in this job?

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person