Description

Occupational Summary:

Responsible for immediately greeting customers as they enter the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience

Schedule:

• Full-time schedule required!
• 3 day rotating schedule : 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for one month and then Thursday/Friday/Saturday for the next month)

Essential Job Functions:

• Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.
• Immediately greeting all customers and directing them to the appropriate service advisor or team member
• Locating pre-written repair order and confirming information with the customer
• Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)
• Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.
• Washing vehicles and/or wiping them down as requested and needed
• When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.
• Maintain service drive to ensure it is free of dirt, debris, and snow
• Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed
• Filing repair orders
• Road testing vehicles
• Identify and remove new/used cars in service parking and move to correct location

Qualifications

Qualifications:

• Professional personal appearance
• Excellent communication skills
• Previous customer service experience preferred but not required
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate smartphone, tablet and/or PC.
• Ability to be on your feet for the majority of the work day.
• Valid in-state drivers license.