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SUMMARY: The Dispatcher functions as a Call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for medical assistance/transport from various sources. The Dispatcher will provide pre-arrival instructions as necessary and will coordinate dispatch and communications activities to ensure the most appropriate EMS response.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Understands and adequately implements the concepts of EMD (as customized by NorthStar) as a minimum standard of care
· Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
· Manages radio communications in a prompt, accurate, courteous and professional manner.
· Selects and dispatches appropriate vehicle(s) including ALS, BLS, First Responder, Fire Rescue and any other ancillary support units to emergency/nonemergency requests for assistance.
· Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
· Responsible for accurate and complete data entry for the shift.
· Responsible for generating applicable reports and checking for accuracy.
· Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
· Keeps track of locations, status and condition of each unit at all times.
· Relays instructions from supervisors, messages and emergency information.
· Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
· Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
· Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
· Follows established parameters/formats in receiving requests for service and dispatching ambulances.
· Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
· Provides input in the development of deployment plans.
· Other duties and responsibilities as assigned.
STRESS FACTORS:
Occasionally: Repetitive tasks, high pressure
Frequently: Intense tasks.
WORKING ENVIRONMENT:
Occasionally: Extended day.
Constantly: Works alone, with and around others, face-to-face and verbal contact, Able to work inside.
Although the noise level in the work area is not at a high level, there are often multiple radio and traffic noises going on at the same time along with regular high-pitched beeping sounds and voices of co-workers handling calls.
EQUIPMENT USED:
Occasionally: stapler, sharpener, calculator.
Frequently: Telephone, cell phone, terminal, facsimile, computer/typewriter, keyboard, radio console/equipment, playback recorder
UNUSUAL DEMANDS:
· Employees are required to handle multiple tasks concerning emergency medical calls that are frequently life threatening or major health threatening to other individuals.
· Required tasks arise from spontaneous situations occurring most often without warning.
· Employees must interact with hostile and/or uncooperative individuals via telephone contact. They must interact with individuals who are confused and unclear.
· They must utilize the information they gather to make quick and accurate decisions regarding action needed.
· They must be able to take down information correctly under all types of adverse communications situations.
· Due to the unpredictability of this type of position, it is not always possible to guarantee meal and/or break periods.
Due to the unpredictability of this type of position, the employee must be available for immediate recall in emergency or unusual situations and must be able to work extraordinary hours during times of disaster or threat of disaster
MINIMUM QUALIFICATIONS:
· Medical training is an asset, e.g., at least First Responder trained (proof of training required) at time of employment or, has at least one year's experience as an EMS or public safety dispatcher. CPR Certification is required.
· Must successfully complete a NorthStar-approved Emergency Medical Dispatch training program within 12 months of assuming position.
MENTAL REQUIREMENTS:
Frequently: Analyzing, decision making.
Constantly: Simple reading and writing, high math and writing skills, clerical, memorization, perception/computation, problem solving, simple math skills, judgment, reasoning, prioritizing, multi-tasking.
PHYSICAL REQUIREMENTS:
Occasionally: Walking inside, carrying no greater than 25 pounds, kneeling, stooping, bending, and leaning. Walking up/down stairs.
Frequently: Hearing/listening, clear speech, touching, repetitive motions
Constantly: Sitting, seeing.
· Can have no emotional, mental, nervous, organic, or functional disorder likely to interfere with managing stressful emergency medical calls.
· Has visual acuity of at least 20/40 (Snellen) in each eye, with corrective lenses and a field of vision in the horizontal meridian not less than a total of 140 degrees. Ability to distinguish the colors on the computer screen and maps.
· Hearing must be adequate in the better ear for conversational tones without the use of hearing aids.
· The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
· The employee must occasionally lift and/or move 10 pounds up to 25 pounds.
· Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust forces.
· Due to the unpredictability of the essential job functions, it is not always possible to guarantee break and/or meal period. Therefore, there may be no physical condition that would prohibit him/her from working twelve (12) hours without a meal or break period (except for restroom breaks).
· Must be able to communicate clearly on the radio and telephone in English. Must be able to write in English.
Qualifications:
MINIMUM QUALIFICATIONS:
· Medical training is an asset, e.g., at least First Responder trained (proof of training required) at time of employment or, has at least one year's experience as an EMS or public safety dispatcher. CPR Certification is required.
· Must successfully complete a NorthStar-approved Emergency Medical Dispatch training program within 12 months of assuming position.
MENTAL REQUIREMENTS:
Frequently: Analyzing, decision making.
Constantly: Simple reading and writing, high math and writing skills, clerical, memorization, perception/computation, problem solving, simple math skills, judgment, reasoning, prioritizing, multi-tasking.
PHYSICAL REQUIREMENTS:
Occasionally: Walking inside, carrying no greater than 25 pounds, kneeling, stooping, bending, and leaning. Walking up/down stairs.
Frequently: Hearing/listening, clear speech, touching, repetitive motions
Constantly: Sitting, seeing.
· Can have no emotional, mental, nervous, organic, or functional disorder likely to interfere with managing stressful emergency medical calls.
· Has visual acuity of at least 20/40 (Snellen) in each eye, with corrective lenses and a field of vision in the horizontal meridian not less than a total of 140 degrees. Ability to distinguish the colors on the computer screen and maps.
· Hearing must be adequate in the better ear for conversational tones without the use of hearing aids.
· The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
· The employee must occasionally lift and/or move 10 pounds up to 25 pounds.
· Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust forces.
· Due to the unpredictability of the essential job functions, it is not always possible to guarantee break and/or meal period. Therefore, there may be no physical condition that would prohibit him/her from working twelve (12) hours without a meal or break period (except for restroom breaks).
· Must be able to communicate clearly on the radio and telephone in English. Must be able to write in English.
Other
Ancillary Healthcare
$36k-49k (estimate)
11/17/2022
05/11/2024
northstarems.us
SEARCY, AR
25 - 50
2000
DONALD SHULL
<$5M
Ancillary Healthcare
The job skills required for DISPATCHER include Problem Solving, Data Entry, Decision Making, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a DISPATCHER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by DISPATCHER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for DISPATCHER positions, which can be used as a reference in future career path planning. As a DISPATCHER, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary DISPATCHER. You can explore the career advancement for a DISPATCHER below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.