• We answer every phone call.
• Our patients are here every day - we need an extroverted type of person.
• You must be a multi-tasker.
• We are Patient-centric - very high contact - need a very friendly person who can multi-task.
• Someone who can improvise when needed.
• When it gets really busy, we need someone who can make their way through it, patients are there daily 6-8 hours - (4 to 12 weeks of treatment).
• Treat patients with kindness and empathy.
• we are helping them get financial assistance and Cobra payments
• We walk them through the process
• This is a very busy position
• We have 3 front desk people - (every 3 days we cross-train in the business office)
• We like to teach people on how their job affects people down the line
• Scheduling, FMLA, Getting people free drugs, working with the TPA, we work with executives at hospitals. 

REQUIREMENTS:

• Schedule patient appointments.
• Must be very good at multitasking.
• Answers, screens, and directs telephone traffic in a timely, professional manner.
• Greets all incoming patients, caregivers, and other guests.
• Ensures waiting room environment is clean and comfortable for guests.
• Monitors patient wait times in the waiting rooms.
• Notifies Clinical Manager of patients' arriving without a scheduled appointment.
• Assists patient/caregiver with registration forms as needed.
• Collects co-pays, if applicable.