1 End User Support Specialist Job in Milpitas, CA
Northland Controls is Hiring an End User Support Specialist Near Milpitas, CA
Northland Controls are looking for an End User Support Specialist based out of our Chennai office.
Job Mission
The mission of the Help Desk Support Specialist is to provide technical support all Northland employees both onsite and remote with their provisioned equipment (laptop, desktop, monitors, docking station etc.), including mobile devices (phones/tablets/laptops). This role will also be responsible for maintaining conference room equipment as well as troubleshooting with various in-house and cloud enabled services and applications.
A successful Help Desk Support Specialist, is familiar with all aspects of computer systems configuration, set up, and maintenance.
Responsibilities
- Support end users for global Northland offices via ticketing system (Atlassian Jira).
- Configuring and issuing end user hardware (Dell laptops, Apple and Samsung smartphones).
- Managing and Maintaining Conference room equipment
- Onboarding and offboarding employees - including issuing or reclaiming IT related equipment and services.
- Provide onboarding training/orientation for new employees.
- Manage user accounts and services in AzureAD, Exchange Online, Microsoft Active Directory, Microsoft Teams, Office365, OneDrive and SharePoint.
- Configure, troubleshoot, and maintain office copiers & printers.
- Help maintain IT security posture and policies via Duo MFA, endpoint protection, and security best practices.
- Work alongside with other IT teams and HR to execute security, phishing campaigns and facilitate cross-functional collaboration / activities.
- Audit and maintain hardware/software inventory including e-waste.
- Maintain internal and end user documentation related to helpdesk.
- Occasionally assist IT Infrastructure and Facilities with coordinating onsite requests
- Responsible for implementing and supporting IT initiatives and projects.
- Perform complex project-based and time-sensitive tasks under minimal supervision.
- Miscellaneous support duties for assisting with office related issues, such as new office setup, video conferencing, desk moves, and facility related needs.
- 6 years of Helpdesk/Service desk support in an enterprise environment.
- Experience with ticketing systems (JIRA ServiceDesk/Zendesk) and associated workflows and meeting SLA’s.
- Experience configuring, troubleshooting, and supporting Windows 10, Windows 11 and OS X operating systems and iOS and Android devices.
- Experience with the Microsoft Office365 suite, especially OneDrive, Outlook, and Excel.
- Experience imaging and configuring laptops for new user provisioning.
- Experience with MDM management solutions (Intune).
- Experience setting up and troubleshooting printer drivers and print related issues.
- Experience working with Active Directory and Group Policies.
- Ability to troubleshoot, replace, and upgrade laptop and PC components (Dell Latitude).
- Experience with cybersecurity needs and best practices for end-users, including phishing/vishing and assessing malware/spam threats.
- Experience with supporting user login issues via SSO/MFA (Duo preferred).
- Experience creating and maintaining a knowledge base and runbooks for various services.
- Experience troubleshooting network and wireless functionality and a good understanding of TCP/IP connectivity. Proven ability to use tools such as nslookup, ping, traceroute.
- Experience with video conferencing software/solutions such as Microsoft Teams and Zoom
- Experience with Microsoft SharePoint a plus.
- Experience with VoIP services RingCentral and Microsoft Teams a plus.
- An openness to learning new technologies.
- Experience with Cloud technologies, IT-Infrastructure and ERP solutions is a big plus
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community cross functionally.
Minimum Required Education
Associate degree in computer science or related field.
Preferred Education and Certifications
Cloud, IT and Service Certification(s) are a big plus.
Job Summary
Full Time
Specialty Trade in Construction
$72k-89k (estimate)
04/12/2024
06/10/2024
northlandcontrols.com
RESTON, VA
100 - 200
1982
SHAD MCPHETERS
$10M - $50M
Specialty Trade in Construction
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About Northland Controls
Northland Controls designs, installs, manages and harmonizes physical security systems across the globe with unparalleled services. No excuses. We have successfully executed thousands of projects for the worlds most demanding organizationsespecially those grappling with rapid worldwide growth. Bound by a unique set of core values, more than 270 highly trained security professionals relentlessly focus on the highest quality integration and complex, security solutions. The values that unite us are: Take on Challenges, Be Honorable, Have Fun, Put People First and Do Whatever It Takes. We believe ...our core values set us apart in the industry and have helped us grow organically to serve the worlds most recognizable and trusted brands. We now have two offices in the Silicon Valley, as well as offices in London, Shanghai, Singapore, Bangalore, Washington, DC and Rochester, NY. Northland excels at integrating software and security components together to provide harmonious security, while having the operational expertise to manage these programs. We have built a comprehensive network of heavily vetted system integration partners whose work we hold to the same standard as our own. This equates to hundreds of people available at any given time to respond to our customers needs. This year alone, weve installed systems in over 80 countries.
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The job skills required for End User Support Specialist include Troubleshooting, Technical Support, Operating System, Computer Systems, Computer Science, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Support Specialist positions, which can be used as a reference in future career path planning. As an End User Support Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Support Specialist. You can explore the career advancement for an End User Support Specialist below and select your interested title to get hiring information.
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