1 Customer Support Technician Job in Marble Falls, TX
Northland Communications is Hiring a Customer Support Technician Near Marble Falls, TX
Northland Communications is a nationally-ranked company specializing in providing a variety of quality communications services that meet the needs of consumers and businesses. We strive to provide our customers with the highest quality service at the best possible price. Value is always the goal and the communities we serve are always our focus. We are seeking a team-oriented, professional individual, to join us in the position of:
Customer Support Technician- Marble Falls
This position is responsible for:
- Providing information and assistance to customers by maintaining good customer relations
- Treating each customer contact as a sales opportunity in a professional manner both on the telephone and in person.
- Demonstrating a commitment to customer service by exceeding customers' expectations through assisting with sales, scheduling, billing and problem solving.
The candidate is engaging with customers and has the ability to direct customers to resources when they need additional help. The ideal candidate would do house calls to set up modems, wireless networks, and trouble shoot data problems as necessary.
The successful candidate will have the following:
- Possesses excellent communication and strong customer service skills
- Ability to handle any customer tactfully, courteously and professionally.
- Minimum one year in cable television or customer service, and high school diploma or equivalent. College education preferred.
- A curiosity and aptitude for technical proficiency is required.
- Must possess and maintain valid driver's license.
Northland offers an exciting benefits package including subsidized employee and dependent medical, dental and vision insurance, 401(k), company paid life insurance, vacation, holiday and sick pay and educational assistance. Voluntary life insurance and disability coverage are available.
Northland's training and certification program puts your career in your own hands. Bring a positive attitude and we provide the training and education for you to succeed and build your career in the telecommunications business.
Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required
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Job Summary
Full Time
Television & Broadcasting
$32k-40k (estimate)
06/23/2023
05/22/2024
yournorthland.com
GREENWOOD, SC
200 - 500
1981
BILL STALEY
$50M - $200M
Television & Broadcasting
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About Northland Communications
Northlands passion for innovation and customer service is the compelling force that encourages new solutions and drives our vision as a leader in advancing technology. Northland began in 1981 as a cable television provider under the name Northland Cable Television. In our efforts to provide the highest quality video services, Northland rapidly evolved into a full-service communications provider. As Northland Communications, we are taking you beyond the barriers as we connect you, and every customer, to each other and the world with the most advanced fiber optic technology and the highest quali...ty services. Northland will take you to new heights as the future of communications continues to expand. As technology continues to advance and evolve, so will Northland. Northland Communications currently owns and operates smaller-market cable systems in Alabama, California, Georgia, Idaho, North Carolina, South Carolina, Texas and Washington. Northland is headquartered in Seattle, Washington and has a divisional office in Statesboro, Georgia. Throughout many years of technological change, Northland has remained consistent in offering professional and courteous service provided by the local customer care and technical staff. Northland takes pride in the local community by living, working and supporting businesses, schools, hospitals and community centers in the communities we serve.
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The job skills required for Customer Support Technician include Customer Service, Customer Support, Life Insurance, Background Check, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Technician positions, which can be used as a reference in future career path planning. As a Customer Support Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Technician. You can explore the career advancement for a Customer Support Technician below and select your interested title to get hiring information.
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