2 Guest Relations Supervisor Jobs in Williamstown, NJ
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Northgate Resorts Jellystone Park is Hiring a Guest Relations Supervisor Near Williamstown, NJ
- Administrative Duties
- Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Conducts daily stand up meetings with the Guest Relations team to prioritize the day and facilitates feedback from staff members
- Participates in recruitment and selection of talent for the Guest Relations team
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Daily Duties
- Supervises daily front desk operations
- Answers incoming phone calls, live chat, and emails on time
- Provides guidance and explain service options to accommodate guest needs
- Ensures guest reservations are accurate and consistent with company policies
- Ensures the daily success of check-in standards and operational efficiencies both at the front desk and outside with escorts and express check in’s
- Supervises camper escort program - from initial check in to directing guests to the cabin or campsite
- Provides coaching, encouragement, and recognition to staff members regularly
- Monitors the performance of agents, providing real time feedback and coaching
- Ensures front desk and lobby areas are clean, organized, and adequately stocked for the daily operations; ensures safety standards are met
- Ensures the express check-in area is clean, organized, and any necessary temporary signage is displayed (stop sign, RVs only, etc.)
- Participates in staff performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operations by ensuring service excellence, ensuring adequate inventory levels (wristbands, car tags, etc.), and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Monitors cash drawers and ensure cash handling procedures are followed
- Other Essential Duties
- Collaborates with park and home office departments
- Responds to guest inquiries using the company’s service recovery guidelines
- Utilizes and learn reservation system for daily planning
- Participates in other projects and activities as assigned
- Experience in customer service, reservations, hospitality, and management preferred
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Able to lift up to 20 lbs
- Must be able to remain in a stationary position
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Job Summary
Full Time
$40k-60k (estimate)
03/09/2024
05/08/2024
The job skills required for Guest Relations Supervisor include Customer Service, Leadership, Problem Solving, Planning, Coaching, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Supervisor positions, which can be used as a reference in future career path planning. As a Guest Relations Supervisor, it can be promoted into senior positions as a Hotel Manager Assistant that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Supervisor. You can explore the career advancement for a Guest Relations Supervisor below and select your interested title to get hiring information.
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