POSITION TITLE: Receptionist

DEPARTMENT: Administration

POSITION PURPOSE: To provide a welcoming face to the organization and provide excellent customer service care to our customers and their families.

KEY RESPONSIBILITIES: Greets all patients in a professional and timely manner. Answering the phones and directing calls to the appropriate person or department.

PERFORMANCE STANDARDS:

DEPARTMENTAL RESPONSIBILITIES

Complies with department policies and procedures and suggest changes as necessary as evidenced by:

• Understands and uses procedures for documenting in financial and health records and maintain the accuracy of patient’s demographic information.
• Uses appropriate human, financial, and material resources while considering the overall budgetary constraints.
• Demonstrates the ability to do data input and operates other office machines.
• Ensures that appropriate customer service is provided during phone and person to person contacts with health care customers, other staff members and external suppliers.
• Processing enrollment forms and customer information forms.
• Understanding and using practice manuals relating to clerical and operational matters.
• Ensures incoming and outgoing mail is processed promptly.
• Performs typing, scanning and filing duties accurately.
• Responds to customers concerns or complaints by recording these and/or referring the person to another team member.
• Performs other duties as required.

CUSTOMER SERVICE

Achieves quality patient services and satisfaction by maintaining a work environment which is conducive to good patient relations as evidenced by:

• Demonstrates a polite, courteous, and friendly manner at all times.
• Is capable of managing heavy phone traffic.
• Organizational skills are above average.
• Medical terminology and knowledge of medical procedures is current.
• Computer literate.
• Handles stressful situations with little or no supervision.

REGULATORY COMPLIANCE

Complies with accreditation, corporate, and Center regulations as evidenced by:

• Maintains content of the medical records to standards.
• Obtains signatures on documents as needed to comply with requirements.
• Keeps files up-to-date.
• Maintains confidentiality with information that they are privileged to.

PERFORMANCE ENHANCEMENT

These activities are everyone’s responsibility. Actively participates as evidenced by:

• Understanding of Center’s Performance Enhancement Program.
• Understanding of the performance enhancement process.
• Completes Opportunity for Performance Enhancement Form when as opportunity is identified. Makes sure that there is appropriate follow through.
• Participates in Performance Enhancement Team Projects as appropriate.
• Completes assigned monitors in a timely and accurate manner.
• Keeps up-to-date with Center’s Performance Enhancement activities.

SAFETY

Maintains office space in safe condition as indicated by neat work space and secured electrical wiring. Adheres to all facility safety regulations and guidelines regarding patient staff safety as evidenced by:

• Attends safety meetings and training as evidenced by attendance.
• Identifies, corrects, and reports unsafe conditions immediately.
• Understands and promotes emergency procedures such as fire response and evacuation in accordance with statutory requirements. Anticipating and reporting any occupational health and safety risk to customers, staff or visitors (including stress and fatigue).
• Takes responsibility for your own personal health and safety and ensuring that your work practices do not provide a hazard to others.

EMPLOYEE MANAGEMENT

Demonstrates ability to work well alone and asks for direction and clarification as necessary.

• Maintain work area in a clean and orderly manner.
• Assists in welcoming new employees and helps orient them as requested.

RESOURCE AND INVENTORY MANAGEMENT

Ensures the proper use of resources as evidenced by:

• Careful use of supplies to avoid waste.
• Reports to the appropriate person when supplies are low.
• Keeps accurate records.
• Uses appropriate human, financial, and material resources while considering the overall budgetary constraints.

QUALIFICATIONS

Skills, Knowledge, and Abilities:

Ability to effectively manage the special tasks assigned in the position description. Knowledge of computers, multiple phone-line console, and medical terminology. Is courteous and calm when working with apprehensive patients. Ability to handle multiple tasks and set priorities. Has a strong customer service ethic.

Education/Experience:

Graduate of medical receptionist modality or one-year experience in the front office from a doctor or other healthcare facility. Must demonstrate computer knowledge.

License/Certification Required:

CPR certification.

Physical Requirements:

• Spends 4 hours per day sitting at desk and/or computer terminal.
• Uses telephone often and will encounter a lot of distractions due to need to answer phone.
• Reaches, bends, and frequent lifting of up to 20 lbs.
• Must be able to hear and speak clearly.

_ POSITION CONTENT_

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Radiology

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mcallen, TX 78504: Relocate before starting work (Required)

Work Location: In person