Position Summary

As a Patient Services Representative (PSR), you will be creating an outstanding first, and final, impression of the clinic for our patients, visitors, customers, and staff. PSRs perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that waiting area appears neat and orderly throughout the day. 

Key Responsibilities:

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies. Organize and maintain supply area and manages efficient system for supply requests.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

Selection Criteria:

• High School graduate or equivalent
• Ability to learn and operate office scheduling and registration system
• Solid written and verbal communication skills
• Solid attention to detail

Schedule:

• 40hrs/2wks
• 6-week rotating days
• Shifts: 8:30am-4:30pm and 11:30am-8:00pm
• Every third weekend

Benefits:

• Competitive Wages, $18.10 - $25.55 per hour (experience and education may be considered along with internal equity when job offers are extended)
• Shift Differential Pay
• Paid Time Off and Sick Over Sixteen Accrued on First Paycheck
• Eligible for Medical and Dental Insurance, Vision Discount Plan
• Life and Disability Insurance
• Pension Plan (PERA) with a 7.5% company match
• 457(b) Retirement Plans
• Tuition Reimbursement
• Free On-site Parking
• Other benefits include our Qualified Bilingual Staff Program, Employee Assistance Program, and a variety of savings opportunities, including cafeteria, pharmacy, and scrubs discount.

Northfield Hospital Clinics is an independent organization with over 800 employees. We are known for our positive work environment and quality patient care. We provide a full spectrum of services with our Hospital in Northfield, MN and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon. Urgent Care locations in Northfield and Lakeville.