Working at Northern Virginia Family Service (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions.

Join the NVFS Family: We are looking to hire a Microsoft 365 and Endpoint Administrator to join the NVFS Information Technology team! As an essential member of the NVFS Technology department, you will oversee the administration of our Microsoft 365 and Azure ecosystems, manage endpoints (Windows, Android, and iOS), assist with technology improvement efforts, and provide second-level support to the NVFS user community and HelpDesk. Due to the highly collaborative nature of this role, it requires strong communication, collaboration, and attention to detail.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a salary in the upper-60s.

In this role, you will:

• Administer Microsoft 365 and Azure services, including, but not limited to, Exchange, SharePoint, Teams, OneDrive for Business, and Hyper-V instances, partnering closely with IT management and third-party providers.
• Oversee endpoint management across agency computers and mobile devices using Intune and other Mobile Device Management (MDM) tools.
• Coordinate (internally and with third-party providers) the deployment, management, and troubleshooting of network equipment and server infrastructure across NVFS sites.
• Coordinate cybersecurity monitoring and initiatives to protect against threats, utilizing Azure and CrowdStrike.
• Lead projects related to system upgrades, migrations, and integrations, ensuring minimal disruption to end-users.
• Serve as a Level 2 support resource, assisting with complex issues escalated from the help desk and providing knowledge transfer to improve team capabilities.
• Help drive the education of the team and the Agency on technology topics as needed to improve digital literacy across the Agency.

Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• At least three (3) years of hands-on experience managing MS365 environments, Microsoft Endpoint Manager (Intune), and Mobile Device Management (MDM)
• Demonstrated proficiency with MS365 configuration, administration, management, and troubleshooting
• Strong understanding of IT security practices and technologies
• Working knowledge of cloud-based systems, tools, and backup (e.g., Azure, AWS, Veeam)
• Excellent problem-solving skills and the ability to manage multiple priorities effectively
• Oral and written fluency in English; additional languages welcome
• Ability to communicate respectfully, clearly, effectively, tactfully, and patiently in person and on the phone with a diverse population, maintaining a solid customer service orientation
• BS in computer science, engineering, or a related field a plus
• Related certifications a plus (e.g., CompTIA Server , Network , Cloud ; Microsoft 365 Fundamentals, Teams Administrator, Modern Desktop Administrator)

Additional Requirements:

• Successful completion of background checks required upon hire
• Must be willing and able to travel to NVFS locations to monitor and assess technology infrastructure as needed
• May be called upon to work beyond regular working hours as the nature of this position (operational support services) involves 24/7/365 agency operations
• Must be able to stand, walk, sit, use hand to finger, stoop, lift/carry up to 50 lbs. of equipment, and reach with hands and arms.

NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ individuals, other members of marginalized communities, veterans and national service alumni.

Experience

• 3 year(s): Hands-on experience managing MS365 environments, Microsoft Endpoint Manager (Intune), and Mobile Device Management (MDM).

Education

• Bachelors or better in Computer Science or related field

Skills

• Computer-Microsoft Office Suite