This position is at our: Chico East Avenue site.
Job Description: *
POSITION SUMMARY*:
Under general supervision from the Clinic Site Manager, the Medical Reception and Records Coordinator will provide assistance to the Clinic Site Manager in managing and/or performing day-to-day activities at assigned site to include: Staffing assignments and schedules; initial staff complaints/issues; performance evaluations on subordinates; front office patient care services to ensure delivery of quality patient care This position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Required Experience:
*
EDUCATION, EXPERIENCE & QUALIFICATIONS: *

• High School Diploma or equivalent, General Education Diploma (GED) required; Education in Health Information Management desired.
• Previous supervision and experience in health care management preferred; a minimum of three (3) years of related front office health care experience required.
• Working knowledge of medical terminology sufficient to communicate appropriately with patients, healthcare providers and insurance company representatives regarding appointments, services and procedures.
• Working knowledge of Health Information Management policies, procedures and protocols.
• Basic knowledge of healthcare insurance systems including Medi-Cal, Private Insurance, and Fee-for-Service sufficient to appoint patients, inform patient of financial responsibility and explain provision and requirement to patient.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of clinic patients/clients/visitors in a manner that is efficient and productive.
• Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents.
• Working knowledge of practices and protocols related to reception responsibilities.
• Ability to calculate financial fees and discounts.
• Current CPR certification or able to obtain CPR certification within 60 days of employment.

• Demonstrated proficiency in supervising and motivating subordinates.
• Commitment to excellence, high standards, and strong interpersonal skills.
• Excellent written and oral communication skills, strong organizational problem-solving and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player.
• Acute attention to detail.

From: Northern Valley Indian Health

Benefits:

• Medical, Vision and Dental Benefits
• 14 Company-paid Holidays
• Generous Paid Time Off
• Retirement Plan
• Life insurance

Job Type: Full-time