Northern Light Mercy Hospital

Department: Imaging

Position is located: Mercy Fore River

Work Type: Part Time Eligible

Hours Per Week: 10 Hours per week

Work Schedule: 7:00 AM to 5:30 PM

Summary:

Under the supervision of the Manager Imaging Services, the incumbent is responsible for the clerical duties of all Imaging Departments. The incumbent also acts as a liaison for all Imaging departments, physicians, the public, and patients of appropriate ages. The incumbent is responsible for maintaining patient records, transcribing and entering orders into the computer system. May assist technologist with transport of patients and preparation of exam room prior to procedure. The incumbent is responsible for the facilitation of the patient admission process assisting the clinical staff by collecting accurate demographic information. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital.

Responsibilities:

1. Management of all telephone communications:

· Receives requests from referring physicians.

· Receives requests from physician’s office staff.

· Courteously answers telephone within three rings.

· Directs and relays all calls appropriately and in a timely manner.

· Independently prioritizes assigned unit activities.

· Explains preparations and procedures to patients/families.

· Relays Radiology reports to physicians.

· Calls physician offices for supporting documentation such as physician orders, previous exams, lab results, etc.

· Receives calls and requests from other departments in Mercy Hospital, such as the OR, ED, Laboratory, etc.

· Relays stat requests to technologists for prompt response.

· Accurately transfers calls from referring physicians to the appropriate radiologist or department.

· Receives requests from outside office for patient films.

2. Coordinates and performs patient related activities:

· Assists patients and families in obtaining appropriate signatures for consent forms as per established procedures.

· Courteously and professionally meets and greets all patients/families, staff, and visitors arriving to the Imaging Departments.

· Notifies provider of patient/visitor arrival in a timely manner.

· Serves as chaperone for patient procedures as requested.

3. Patient Data Management:

· Accurately interprets and enters patient orders.

· Sends and receives patient records/films to and from outside offices, hospitals, and clinics, as well as internal customers.

· Interacts directly with Patient Registration.

4. Customer Service Skills and Applications:

· Greets patients at the front desk courteously.

· Explains procedures and preparations to patients.

· Assists referring physicians with record/report location.

· Assists radiologists in record/report location.

· Contacts referring physicians for radiologists.

· Answers and refers calls from referring physicians to radiologists.

· Informs modalities of patients’ arrival.

· Responds to requests from patient floors, the OR, ED, and all other departments.

5. Provides support for all clinical areas:

· Ensures that all prior patient records are available for the next day’s scheduled patients.

· Forwards telephone calls to modalities.

· Compiles new patient paperwork/records for all modalities.

· Assists Technologists in locating records and compiling documentation.

6. Performs additional duties as required or assigned.

· Actively participates as a member of the Radiology team.

· Ensures functionality of office equipment, including copy machines, fax machines, and printers.

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• No previous experience required.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Potential exposure to noise levels being uncomfortable.
• Potential exposure to hazardous materials.
• Potential exposure to diseases or infections.
• Potential exposure to abusive and/or aggressive people.
• Work with computers, typing, reading or writing.
• Prolonged periods of sitting.
• Lifting, moving and loading less than 20 pounds.
• Lifting, moving and loading 20 to 30 pounds.
• Lifting, moving and loading 30 to 50 pounds.