1 Quality Support Specialist Job in Pittsfield, ME
Northern Light Health is Hiring a Quality Support Specialist Near Pittsfield, ME
Northern Light Sebasticook Valley Hospital
Department: Quality Management
Position is located: Sebasticook Valley Hospital
Work Type: Full Time
FTE: 1.000000 - 40 hours per week
Work Schedule: 7:30 AM to 4:00 PM
Summary:
The Quality Support Specialist provides technical expertise to ensure the quality and accuracy of data, then process, design and present it in ways to support to the Quality Division and assigned clinical departments. Works in collaboration to support all aspects of the Director of Quality and Risk, Senior Physician Executive, and VP of Nursing. Must be well versed in the quality and data job requirements of the departments of Sebasticook Valley Hospital. Is able to work independently, Performance Improvement/Quality data support as required and the completion of independent research projects under the direction of the Director of Quality, Senior Physician Executive and VP Nursing and Patient Care. Ability to orient new employees to SVH regarding performance improvement, quality initiatives, patient safety and risk management.
Responsibilities:
- Abstracts, collects, stores, and reports data relative to quality in coordination with Department Managers for purposes internal, external, and regulatory reporting.
- Provide technical expertise to ensure the quality and accuracy of data, then process, design and present it in ways to assist the Director of Quality and Department leaders.
- Using statistical tools assists SVH leaders as necessary to interpret data and refine data reporting to achieve the intended goals.
- Performs analysis to assess quality and meaning of data.
- Work in collaboration with Northern Light Health Quality Data department to develop reports from the Electronic Medical record, then with Department Leaders to validate the developed reports.
- Develops and maintains databases.
- Provide administrative reports, and support to the hospital and Medical Staff Performance Improvement Programs.
- Acts as a Tableau subject matter expert, providing direction and expertise to department directors.
- Assists Director of Quality with the patient complaint process, ensuring timely response and resolution.
- Acts as RL6 Solutions Incident Reporting Software Superuser, monitoring timelines for completion and providing feedback to Director of Quality and Leaders as indicated.
- Serves as owner of clinical contract maintenance in Med-ireg Software Management System and ensures annual contract evaluations are completed.
- Ensures annual approval of all patient care policies and procedures to Medical Staff and Quality & Professional Affairs Committee.
- Complete data entry of quality data approved by Director of Quality and Risk.
- Coordinates and assists with the development and submittal of Hospital Wide plans and annual evaluations
- Accountable for timely quality data submissions to external sources.
- With limited direction, performs data analysis research necessary to complete various quality projects.
- Organize and manage internal resources to promote new processes.
- Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connect groups.
- Prepare monthly performance improvement summaries for presentation at Medical Quality Committee
- Assists the departments with quality control audits and implementation of Clinical Performance Improvement Plans.
- Follows abstraction guidelines and stays up to date with registry requirements.
- Manages all elements of the Director of Quality’s office as necessary to assure smooth and effective interaction with the public, medical staff, and other staff. Arrange meetings and other conferences, schedules interviews and appointments, and performs other duties related to maintain the administrative support for the Director of Quality and VP Nursing and Patient Care Services.
- Assists quality department with other administrative tasks and responsibilities as assigned.
- Other tasks as assigned
Other information:
Successful candidate must possess strong communication skills, ability to speak in presence of different audiences, perform under pressure, and be appropriately assertive when indicated. Successful candidate must also consistently model Northern Light Health Sebasticook Valley Hospital’s values.
- Health Care Provider CPR certification
· MOAB training
Maine driver’s license
- Proficient to learn and navigate multiple software platforms, data entry portals, and data bases with ease. (RL6, MediRegs, Press Ganey Abstraction, Cerner, and Cerner Reports as examples).
· High level of organization required with ability to juggle multiple priorities.
Essential:
- 3 years of relative work experience required.
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Acts Strategic: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
- Applies Business Acumen: Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
- Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
- Word processing, spreadsheets, data entry, database experience and other computer related skills.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
- Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
Essential:
- Associate's Degree
Essential:
- Bachelor’s Degree desired – or willing to obtain within 6 years.
Essential:
- Potential exposure to abusive and/or aggressive people.
- Potential exposure to diseases or infections.
- Potential exposure to hazardous materials.
- Potential exposure to noxious odors.
- Potential exposure to noise levels being uncomfortable.
- Work with computers, typing, reading or writing.
- Work beyond the regularly scheduled hours.
- Prolonged periods of standing.
- Prolonged periods of sitting.
- Lifting, moving and loading less than 20 pounds.
- Prolonged periods of walking.
Job Summary
Full Time
$67k-81k (estimate)
08/05/2023
05/23/2024
northernlight.co.uk
Brewer, ME
<25
Related Companies
The job skills required for Quality Support Specialist include Quality Assurance, Analysis, Quality Control, Initiative, Continuous Improvement, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Support Specialist positions, which can be used as a reference in future career path planning. As a Quality Support Specialist, it can be promoted into senior positions as a Quality Assurance Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Support Specialist. You can explore the career advancement for a Quality Support Specialist below and select your interested title to get hiring information.
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