Northern Light Inland Hospital

Department: Operating Room

Position is located: Inland Hospital

Work Type: Full Time

FTE: 40 Hours/Week

Work Schedule: 7:00 AM to 3:30 PM

Summary :

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Responsibilities :

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. • Greet persons entering establishment, determine nature and purpose of visit. • Direct, Escort, and provide visitor passes as appropriate. • Hear and resolve complaints from customers or the public, and escalates to appropriate individual(s) as necessary • Schedule appointments and maintain and updated appointment calendars. • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. • Maintain a safe environment complying with NLH policies and procedures; report and directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed. • May perform other duties upon request.

Other Information :

Competencies and Skills

• 1 years of relative work experience required.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Prolonged periods of walking.