Northern Light Mercy Hospital

Department: Primary Care - South Portland

Position is located: Mercy Primary Care South

Work Type: Full Time

40 hours per week

Work Schedule: No Hours Assigned

Summary:

The Office Manager is responsible for directing a smooth outpatient operation on a day-to-day basis by working with the Lead Physician. The incumbent performs duties in accordance with performance standards. The incumbent may have access to highly confidential patient, employee, and organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, and other security risks to the organization. The incumbent is accountable for employee safety and will attend safety and loss-control training, engage in injury prevention, perform accident and injury investigations including conducting root cause analysis, and assist in returning employees to regular duty. The incumbent is responsible for participating in and completing all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital.

Responsibilities:

• Communicates and enforces the system-wide Corporate Compliance program.
• Reports any potential or real ethical, legal or regulatory violations to the Corporate Compliance Officer.
• Encourages staff to report Corporate Compliance issues either directly or through the Compliance Line (may be anonymous).
• Assists with investigations into alleged violations, and the development and implementation of disciplinary and/or corrective action as indicated.
• Continually assesses the department for compliance with all federal, state, local and other regulatory (The Joint Commission, OSHA, CMS etc.) requirements.
• Completes annual staff training, ensuring staff understanding of participation in the above.
• Completes and administers employee performance and salary reviews in a timely, fair, and consistent manner and conducts performance evaluation conferences that are constructive and informative, encouraging employee communication and participation.
• Provides positive and constructive feedback on an on-going basis.
• Ensures competency of staff and addresses defined learning needs.
• Provides appropriate training and develops leadership and other essential skills in self and others.
• Staffs work site within budgetary constraints using staffing plan and appropriately qualified employees.
• Allocates and delegates work effectively and sets priorities with realistically achievable goals.
• Motivates and empowers staff to achieve results.
• Effectively uses disciplinary measures when required.
• Adheres to site'sannual expense budget.
• Oversight of daily collections and petty cash reconciliation.
• Awareness of participating managed care organizations and fee analysis/updating.
• Leads initiatives to more effectively support the site'sbusiness strategy.
• Serves as a role model of the change expected from others.
• Performs additional duties as required or assigned.

Competencies and Skills

• 3 years of relative work experience required.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)Education specific to an area of the healthcare field as well as three (3) to five (5) years progressive supervisory experience in an outpatient or physicians office environment. Bachelor’s degree preferred.

Working Conditions

• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.