Northern Light Eastern Maine Medical Center

Department: Echocardiology

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:30 AM to 4:00 PM

Summary:

Provides direction and leadership for Non-invasive cardiology, Nuclear Imaging, and PETCT. Has the ability to: contribute to the long-term growth and viability of Northern Light Health; ensure high-quality, cost-effective patient care; address issues of customer satisfaction and human resources management. Actively participates on hospital wide committees applicable to their department(s). Must possess visual acuity, hearing acuity, verbal skills, and command of the English language necessary to communicate with patients, families, physicians, external agencies and staff at all levels in the organization. Must possess manual dexterity necessary for administrative tasks such as preparing reports and departmental budgets and managing quality improvement plan. Ability to communicate in an effective and hospitable manner in person and by phone. Flexibility with work hours and activities in response to unit needs. Ability to learn basic computer skills, to identify own learning needs, to work independently, to recognize need for assistance and seek it in a timely manner, to prioritize work responsibilities and work efficiently in the face of a variety of every changing requests and demands on time. Ability to build supportive relationships with co-workers and evaluate performance of staff members. Ability to adapt to change and modify staff behaviors to meet all regulatory requirements, to adjust staffing to workflow and acuity needs of department, to follow-up or initiate disciplinary actions with goal of changing negative behaviors.

Responsibilities:

• Insures that the department environment is free from recognized hazards that create a risk of injury to healthcare workers, patients and/or visitors.
• Supports and facilitate open and non-punitive communication between healthcare workers, patients and families regarding clinical and environmental safety on their unit and when interfacing with other units, groups and individuals.
• Supports and facilitate employee and non-employee healthcare workers in reporting and directly and addressing patient and environmental safety concerns.
• Accountable for accident/injury prevention and investigation including root cause analysis, as well as assisting in the return of injured workers to gainful employment.
• Maintains excellence in customer services through measurement and improvement action plans.
• Ensures the efficient and effective operations of processes in the delivery of service/care for areas of responsibility.
• Accountable for budgeting and financial performance.
• Monitors compliance with legal and accrediting requirements related to areas of responsibility
• functions and services.
• Engages staff in providing and improving service delivery.
• Recognizes staff and others for contributions.
• Commits to assist the organization in achieving its Equal Employment Opportunity and Affirmative Action goals.
• Conducts ongoing high, middle, and low performer conversations with direct reports including appropriate follow up. Holds direct reports accountable for same with subordinate leaders and staff.
• Creates a self-development plan to improve leader skills, competence, and outcomes.
• Clearly, effectively and respectfully communicates with patients, families, physicians, employees and peers.
• Responds to patient generated concerns.
• Responds effectively to patient complaints
• Uses a constructive consistent approach in the oversight of staff, in providing feedback on the delivery of patient care and in the maintenance of positive interdepartmental relationships
• Ability to generate effective staff responses to needs identified via patient satisfaction scores and feedback
• Able to manage physician needs to expedite patient care
• Provides follow-up on patient, family and physician complaints
• Develops and maintains positive working relationships and working environment
• Ensures that scheduling of staff is completed timely, efficiently and meets the staffing requirements of the unit.
• Provides timely performance appraisals
• Interviews and hires staff
• Counsels and disciplines staff and monitors corrective action/performance improvement when required
• Defines the qualifications and performance expectations for all staff positions
• Ensures the competence of all staff members is assessed, maintained demonstrated and continually improved
• Verbalizes understanding and demonstrates compliance with HR Policies
• Adheres to job description and established performance standards
• Serves as a resource to all members of the health care team
• Completes assigned or requested tasks in a timely, efficient manner
• Actively works to creatively problem solve to meet service and program needs (patient, family, staff, and physician)
• Provides direct patient care as needed
• Ensures educational opportunities for staff
• Supports the mission and vision of the organization
• Communicates Northern Light Health's Strategic Plan to staff

Other Information:

Licensed as Radiologic Technologist Required.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Radiologic Tech-Radiographer

Education

• Required Bachelor's Degree

Working Conditions

• Potential exposure to diseases or infections.
• Potential exposure to hazardous materials.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Prolonged periods of walking.