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Northern Light Maine Coast Hospital
Department: Medical Staff Administration
Position is located: Northern Light Maine Coast Hospital
Work Type: Full Time
Hours per week: 36
Work Schedule: Variable
Certified Clinical Medical Assistants support medical providers with patient care in a practice setting. They assist the practice in clinical and administrative functions necessary to provide quality patient care. Some of the duties include but are not limited to assisting providers with procedures, conducting follow up with patients on lab and test results, rooming patients, preloading and confirming office appointments. They may work in primary care, urgent care, walk in care and specialty care practices or clinics!
Join our upcoming ZOOM Information sessions:
- The training program runs later June 26, 2023, and runs for 20 weeks. Class includes evening lectures via ZOOM from 6:00 - 9:00 PM on Monday and Wednesday. 3 hours of hands-on training in lab per week. Externship at member location. The lecture, lab and externship time are paid education time.
- Students will work as Patient Service Representatives 3 - 9 hours shifts per week in a practice. This time is considered paid work time.
- There are many benefits to this program! As a full-time employee you would be eligible for all the Northern Light Health benefit offerings including, medical, dental, vision insurance, retirement savings, paid time off, wellness programs, and more!
- Pass the CASAS Assessment for the program - CASAS date Friday, May 5, 2023, at NLH Home Office in Brewer (travel to Brewer required) . Please register by email to gngadulted@sad15.org
Summary :
The Patient Representative performs diversified duties which include but are not limited to: greeting patients, answering telephones, scheduling patients, outpatient registration duties, cashier duties, hospital charges, insurance referrals, transcription duties, filing duties, chart preparation duties, and any special duties assigned by the Office/Clinic Manager.
Responsibilities :
Performs clerical duties in assigned work areas as directed by the Office Manager.
Receives and processes phone and written messages in a polite and timely manner, channels them appropriately.
Greets and registers outpatients courteously and efficiently.
Documents patients' arrival time and places chart for nursing. This includes informing patient of the appropriate wait time.
Schedules patient appointments using Meditech/CWS including cancellations and rescheduling.
Schedules referral appointment per provider in a timely manner, including all aspects such as insurance referral, informing patient, sending correspondence.
Knowledge of letter printing process for the clinic regarding appointments, no show letters and qued letters
Reschedules appointments appropriately using the Meditech/EAR/CWS systems.
Maintains accurate and efficient filing of forms, order requests and patient charts.
Prepares waivers and assures accuracy for all types of insurances depending upon procedure.
Photocopies materials as needed or requested including accurate date input.
Demonstrates knowledge of proper utilization other Meditech/EAR/CWS systems as required by the position and asks questions about system as appropriate.
Involved and knowledgeable regarding CIR, registry initiatives of the office/clinic.
Demonstrates ability to run and process PayNav for patient visits.
Confirms patient appointments via office protocol.
Communicates appropriately and clearly to the Office Manager, co-workers and physicians.
Treats and interacts professionally with patients and their families with respect and dignity and provides explanations and verbal reassurances, as necessary.
Completes assigned tasks in a timely and efficient manner.
Performance is consistently accurate and dependable.
Shows orderly work habits and neatness of finished job.
Recognizes personal limitations in taking on extra tasks.
Performs other work as needed or directed by the Office Manager.
Has the ability to perform quality work with a minimum of supervision.
Contributes to the office according to experience, education and training.
Recognizes knowledge limitation and seeks assistance when indicated.
Stays within authority and abilities.
Collects money for co-payments and any balances due on the account.
Records all receipts daily for the cash up process.
Is knowledgeable regarding entering daily patient payments.
Ensures all superbills have a level and a diagnosis documented and are signed by the provider and the patient.
Ensures all superbills have a correct signature date and all patient accounts for the day are completed.
Maintains petty cash.
Other Information :
EDUCATION REQUIREMENTS: High school or equivalent
EXPERIENCE REQUIREMENTS: A minimum of one year secretarial experience, preferably in the medical field. Excellent communication and computer skills. Medical terminology and knowledge of insurance coverage preferred.
Competencies and Skills
Education
Working Conditions
Full Time
$34k-41k (estimate)
04/20/2023
06/07/2024
northernlight.co.uk
Brewer, ME
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