Northern Light Health

Department: Community Care Team

Position is located: Cianchette Professional Blding

Work Type: Full Time

FTE: 1.000000:

Work Schedule: 8:00 AM to 4:30 PM

Summary :

The Care Management Assistant assists the Regional Manager/Director and the Care Management and Community Care Team staff in providing Care Management daily duties and tasks. These include, but are not limited to, clinical review and screening of patients through the use of the EMR and claims, assignment of patients, triage of CM/CCT patient assignments per protocol, and management of new patient assignments within scope of license/certification. The Care Management Assistant provides direct patient education through telephonic engagement. This role also provides CM/CCT panel management and generates and interprets reports. The role provides patient care within license/certification scope, supports orientation of new staff, and assists with operations under the direction of direct supervisor. The role manages special projects as assigned. The role requires a strong clinical background and knowledge with extensive use of multiple modes of technology.

Responsibilities :

• Available resource for CM and CCT Programs. Supports new staff during orientation, provides coverage for other Care Management Assistants. • Problem solving, and works closely with Regional Manager/Director to deploy appropriate CM/CCT resources. • Identifies patients in need of CM/CCT services, refers and assigns to appropriate clinician. Documents patient interactions, referrals and interventions according to program standards/policies and within scope of license/certification. • Collects, reviews, screens and documents patients’ current health status and program identification data to manage and disseminate claims and data report information to appropriately identify patients for CM/CCT services. • Understands appropriate interventions that are provided and available within the CM/CCT programs and assists CM/CCT by researching patient needs, community resources, and other critical program/operations details. • Performs ongoing patient screening and planning through effective collaboration with the appropriate clinician/leader. • Provides telephonic follow up, management, resource identification and support of patients per protocol and policy. Reinforces patient instructions and planning as outlined by licensed staff. • Organizes and distributes patient and program information to CM/CCT staff in an effective and timely manner. • Assists with clerical duties as assigned including, report management, data reports, education materials, W: drive folders, and other as assigned. • Provides support for activities related to CM/CCT to facilitate ongoing communications and efficient departmental operations. • Compiles assigned statistical data for CM/CCT teams. • Demonstrates the ability to develop and build strong computer skills in a variety of software products to include, but not limited to, EMR documentation and functionality, Microsoft products and other platforms, which support Beacon Health and NLH system. • For Community Care Team, completes all aspects of monthly billing, invoicing, and attestation for services • Other Duties

Other Information :

Medical Assistant, Certified Medical Assistant, Licensed Practical Nurse Additionally for a CCT CMA position can accept Medical Assistant, Certified Medical Assistant, Mental Health Rehabilitation Technician, or Licensed Social Worker. Conditional licenses in these areas are also acceptable.

Demonstrates the ability to perform multiple tasks simultaneously Ability to work with people from diverse backgrounds and experiences Ability to openly address and acknowledge observed issues and concerns Must pass background check Attention to detail and ability to be flexible in performing a variety of tasks Demonstrated ability to complete projects and assignments within designated timelines and ability to prioritize duties as required.

Remote work and/or hybrid office setting. Autonomous, independent, self-starter required.

BLS certification is required.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Lifting, moving and loading 20 to 30 pounds.
• Alternate shift schedules (day, evening, nights, weekends).
• Prolonged periods of standing.
• Prolonged periods of walking.