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Northern Light Blue Hill Hospital
Department: Primary Care - Blue Hill
Position is located: Blue Hill Clinic
Work Type: Full Time
FTE: 40 Hours per Week
Work Schedule: 7:30 AM to 4:00 PM
Summary:
Maintaining high level of skill of proper documentation in electronic medical record. Greeting and welcoming all patients. Managing all encounters and pertinent consents/forms and preparing 24 hours in advance for the next business day. Performing reminder calls within 24 hours to patients regarding their appointment date/time, confirming that the patient has pre-registered, or facilitating pre-registration if needed.. Executing excellence in customer service.
Responsibilities:
Practices the Gold Standard Behaviors. Uses API and EBT appropriately. Dresses appropriately Ensures appointment descriptions are clear and appropriate Treat people with respect Acknowledge concerns Work together to remove departmental boundaries Maintains confidentiality of all patients, donor and employee information. Demonstrates high level customer service Promotes Schedule Access Offers Map applications to patients that may benefit for financial assistance Performs reminder calls for the next day patients, 24 hours in advance Provides patients with education and access to portal Utilizes EMR to route patient calls Works Collaboratively with Peers Treats patient and community members with courtesy, fairly, ethically Be a problem solver and follow issues to resolution Behave in a manner that makes you approachable Providers patients with education and access to portal Participated in quality control/performance improvement activities. Observes safety rules/regulations/policies and procedures. Proper use of BHMH property and equipment. Maintaining medical records through scanning and HIM Returns calls/messages within one business day Use appropriate hand hygiene Reminder calls to patients 24/48 hours in advance Participation in PCMH/ACO/MU measures. Proper use of BHMH property and equipment Point of Care collections at time of service Encounter reconciliation sent to billing daily Balance cash box at end of day, verifies payments and records on the receipt sheet and forwards to billing office Encounter form management, correct PCP, Pharm, DOS
Competencies and Skills
Education
Working Conditions
Full Time
$35k-43k (estimate)
05/10/2024
07/24/2024
northernlight.co.uk
Brewer, ME
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