Position Summary

Provides a quality customer service experience while assisting with the registration of patients. Provides counseling regarding the financial aspects of the patient’s accounts.

Position Accountabilities

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Completes patient accounts accurately and efficiently.

Updates patient profile and accounts with current information.

Directs patients to appropriate department with correct paperwork.

Obtains necessary signatures and forms to complete account

Abides by pre-collections procedures.

Provides Educational material and communicates with patients as needed.

Receives payments and issues receipts. Calculates discounts as needed.

Is familiar with and abides by TCH policies.

Reports policy violations.

Completes assigned tasks in accurate and timely manner.

Understands HIPAA rules and regulations.

Maintains confidentiality in written and oral communication and demonstrates sensitivity regarding patient/privacy information.

Cooperates with other personnel to achieve department objectives and maintains good employee relations.

Follows policies and procedures regarding attendance and work hours.

Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Performs other related duties as assigned or requested.