SUMMARY

In 2021 Price Chopper/Market 32 merged with Tops Markets and together became subsidiaries of Northeast Grocery, Inc., along with our back office operation, Northeast Shared Services. We operate supermarkets in New York, Connecticut, Massachusetts, Vermont, Pennsylvania and New Hampshire and are comprised of nearly 300 stores, several warehouse and distribution centers, and approximately 30,000 teammates and associates. Northeast Shared Services provides business services and support to both the Tops and Price Chopper/Market 32 operating companies. The recent merger has allowed us to synergize and deepen our connections and buying power with trade partners, offer better values on our products and maintain our distinct brand identities - all to deliver in the ways that our customers expect and deserve. We strive to stay ahead of the industry in service, innovation, and operational excellence. We are committed to serving our customers, teammate and associates, communities, and shareholders in our experiences, engagement, and investments.

The Store Systems Support Analyst is responsible for providing first level technology help desk support to all Northeast Grocery locations. Provide direct support for all systems and applications. Document and categorize, assigning severity, and documenting all problems utilizing ticket system. Interface with leads, support groups, dispatch field technicians, and vendors to minimize the operational impact to the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first level technology support desk for all Northeast Grocery Opco's.
• Categorize, assign severity, and document all issues into the ticket system.
• Provide resolutions within established timeline rules by severity type
• Dispatch field technicians for on-site repair as needed
• Ensure systems remain operational at all times
• Communicate and coordinate support during crisis management incidents
• Update knowledge base as new problems/solutions are determined
• Interface with second level support groups as needed
• Perform analysis of problem types and make recommendations to reduce incidents & cost

MINIMUM QUALIFICATIONS

• Knowledge of computers and networks – Microsoft, Excel, Outlook, Web interfaces
• Good interpersonal, planning, and analytical skills.
• Detail minded, self-motivated and able to work in a team environment.

Flexible scheduling required

• Department operates 7 days a week 24 hours a day – several rotating shifts: AM, PM, overnight are required and revolving scheduled weekends and holidays.

EDUCATION AND EXPERIENCE

• College degree in IT preferred, 3-5 years in retail and/or help desk
• Knowledge of retail systems applications ISP (ie: store ordering, store accounting, receiving, price data maintenance and Hardwares (handheld terminals, scales)
• Experience with POS functionality, EFT systems (ie: registers, uscan) and fuel sites

Job Type: Full-time

Pay: $21.35 - $32.03 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Buffalo, NY 14221 (Required)

Work Location: In person