Northeast Family Services is looking for a Patient Financial Services (PFS) Representative to join our growing team! The Patient Financial Services Representative will work directly with our clients to provide education and support around their financial responsibilities at Northeast Family Services (and growing) facilities across New York, Rhode Island, Illinois, New Hampshire, and Massachusetts.

If you’re looking to make a change, don’t miss this career opportunity to join a growing, well-regarded organization truly dedicated to their employees and clients!

Responsibilities:

• Advises and counsels scheduled clients of financial responsibility.
• Provides cost estimate explanations and communicates insurance benefits.
• Provide client statements.
• Gathers documentation and assists in the completion of the financial assistance application process.
• Assists clients in resolving medical bills; advises and counsels clients of their payment responsibility due to services rendered under NFS.
• Establishes pro-rated financial obligations and sets-up payment arrangements/contracts.
• Follows up on scheduled payments via mail and telephone.
• Resolves client concerns or disputes regarding their bill.
• Apply client payments to outstanding balances.
• Reviews and follows up on past due accounts.
• Reports directly to the Billing Manager.

Qualifications:

• High School Diploma or equivalent
• Minimum of two (2) years of job-related experience
• Working knowledge of health care environments, clinical terminology, and health information systems
• Familiarity with commercial payers and patient liability
• Payment posting experience
• Extremely detail-oriented with excellent analytical, problem-solving, and organizational skills
• Ability to keep confidential medical records
• Flexible, adaptive, punctual, and highly reliable

Benefits:

• Health, dental & vision
• 3 weeks paid vacation
• 11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Dependent care savings account
• Mileage reimbursement
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Opportunity for professional growth
• Supervision for licensure provided
• Tuition Reimbursement
• Personal cell phone discount

Compensation:

• Full Time - Salary