The Business Intelligence Analyst (IT Business Intelligence/Data Analyst II) will support the UNC Enterprise Data Office by providing data services, facilitation of cross-functional data requests, administration of compliance reporting, report and visualization design, data quality control, application training and onboarding, and advisory assistance to the System Office and constituents. The role will be responsible for managing incoming data requests and help queues, including tracking, triaging, and monitoring tickets from creation through resolution. The BI Analyst also champions the use and full potential of UNC System data by internal and external stakeholders through educational outreach, presentations, and the creation of how to videos and guides.

Exceptional customer-service and communication skills are required, as is an in-depth knowledge of data content, structure, policies, and availability. The BI Analyst will support the UNC Data Marts and their software development lifecycles. They will actively participate in a cross-functional team that oversees the continuous improvement of the data systems through the stages of planning, analysis, design, implementation, testing, and maintenance. Specific tasks will include documentation, validating new enhancements, and translating business requirements into technical specifications. The BI Analyst will create and maintain data resources such as dashboards. They will identify the data needs of stakeholders and design new deliverables to efficiently meet those needs. They will engage with System Office stakeholders as part of a data literacy initiative to increase data knowledge and use to drive decision making. Responsibilities will also include performing quality assurance, representing the department on various project teams, consulting on issues related to data, and providing subject matter expertise related to enterprise data collection systems.