Description

Mobile Crisis Response Team provides 24/7 community-based crisis services that deliver solution-focused and recovery-oriented behavioral health assessments and stabilization of crisis in the location where the individual is experiencing the crisis.  This position is designated as an essential position and the employee’s presence at work is required to assist the agency and/or division in meeting its operational needs.

The position is supervised by the Program Supervisor or other member of the management team.

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

• Demonstrates clinical expertise in crisis management.
• Able to work independently coordinating complex cases using a multitude of evidence-based interventions including scope appropriate crisis management, wellness resources, rehabilitation curriculum and case management strategies.
• Promotes a warm and engaging organizational culture that values trauma informed care, and health and wellness.
• Provides in- person and tele health crisis support as a part of multidisciplinary team serving individuals of all ages experiencing mental health crisis.
• Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and provides verbal de-escalation when necessary.
• Provides services that are welcoming, engaging and accessible.
• Develops crisis/safety plans to help the individual be able to safely maintain in the community.
• Responds to crisis calls from multiple referral sources including by not limited to NorthCare Crisis line, First Responder IPAD, and 988 dispatch.
• Provides short-term case management including linkage and advocacy to support ongoing stabilization and engagement in ongoing care. This position is responsible for ensuring family involvement, when appropriate.
• Collects in-depth information about a client’s situation and functions through client interview and other relevant sources to identify individual needs.
• Provides advocacy on the patient’s behalf within NorthCare and the community as necessary to assist individuals in crisis. 
• Provides holiday coverage during scheduled week hours with the exception of paid time off approved by the Supervisor.
• Provides coverage for Urgent Recovery Center staff as needed.

OTHER DUTIES AND RESPONSIBILITIES:

• Adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, CCBHC practices, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.
• Participates in outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services.
• Attends meetings and trainings required by the program.
• Reports and documents services within 24 hours.
• Performs other duties as assigned by the Supervisor.

EOE Statement: NorthCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Candidate/employee must have ODMHSAS Certified Behavioral Health Case Manager II (CM II) certification and complete annual continuing education requirements to maintain certification. A minimum of 3 years’ experience as a CMII required, in community mental health. CMII/PRSS dual certification preferred. ODHMSAS Wellness Coach Certification preferred.

This position requires a high degree of flexibility and efficiency. Must display proficiency in the MS Word processing software and intermediate general computer skills. Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients. Employee must have excellent written and oral communication skills. Must be able to move about facilities freely. Casual professional dress is required with adherence to dress code requirements.

Must have access to reliable transportation. Local travel is required. Must possess and provide verification of valid Oklahoma driver’s license during employment with NorthCare. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage. Must be COVID 19 vaccinated and follow CDC guidelines regarding COVID vaccination and Boosters.

Must possess and maintain CPR, First Aid and Therapeutic Options certifications; or obtain within 30 days of employment with NorthCare. Must have and/or complete all NorthCare required trainings within 30 days of employment with NorthCare. Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare.

Every NorthCare employee is responsible for adhering to any and all laws, professional standards and ethical codes that apply to his/her/their job responsibilities.