Guest Services Host

Position Title: Guest Services Host

Department: Guest Services

Reports Directly To: Guest Services Manager

Reports Indirectly To: Event Coordinators

Directly Supervises: n/a
Indirectly Supervises: n/a

Date: July 31, 2023

SUMMARY:
NorthBay Education is a non-profit organization providing large-scale, innovative education programs to

public school students. Headquartered in North East Maryland, NorthBay is the largest program of its

kind, serving middle school students from Maryland and surrounding states with the goal of transforming

lives and inspiring action by fundamentally changing the way students experience and engage in

education.

NorthBay is seeking Guest Services Hosts to serve as weekend & summer host for rental groups on a rotating basis

with other hosts. Daily opening and closing procedures, attend to the guests' needs, meals, adventure activities and

program events. These individuals will also be largely responsible for guest-oriented duties of the department and

general care of the property.

NorthBay is looking for highly motivated and customer-service oriented individuals who are both task-driven and

team-oriented. Successful candidates will have at least 3 years of customer service experience at least 3 years of

experience in a camp or customer service environment. Excellent, positive communication skills and the ability to

multi-task are vital to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Act as a liaison between the property operation and the user groups of the facility. (Must be able to coordinate
interdepartmentally with issues involving housing, snack bar, store, meals, adventure, waterfront, maintenance

issues…etc.)

Assist weekend program coordinators with program needs and recreation equipment, (e.g., gym equipment,
sound systems, program set-up.)

Applicant must possess the ability to work with NorthBay staff and guests and build trusting relationships.

Assist in hospitality, recreation and program areas as needed, such as pools, game room, adventure activities
and waterfront

Must be trained to have a working knowledge of audio/visual equipment

Conduct orientation trainings with kitchen work crews

Respond, assist and coordinate camp response to emergencies

Respond, assist and coordinate any facilities/grounds problems and/or emergencies

Complete other tasks and projects as assigned by the Guest Services

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outstanding interpersonal communication skills

Guest Services Host

Demonstrated ability to work independently and as a team member

Experience working with volunteers desired

A high comfort level in working closely with guests and NorthBay staff

EDUCATION and/or EXPERIENCE:
High school diploma or GED equivalent minimum required. 3-5 years’ experience working in the camping or

customer service industry.

SUPERVISORY RESPONSIBILITIES:

None.

LANGUAGE SKILLS:

Strong communication skills required, both verbal and written.

LICENSES, CERTIFICATES, REGISTRATIONS:

Valid Driver’s License.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions. Must be able to work in high humidity days, as well as below

freezing conditions. This person must be able to climb ladders, bend over, work in tight spots and/or sit and stand

for long periods of time. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and

arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this

job include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is

frequently required to sit. The employee is occasionally required to stand; walk; occasionally lift and/or move up to

25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust

focus.

The job functions of this position requires that you will be in the outdoors in all-weather including but not limited

to rain, snow sleet, high wind, cold, heat, and may be exposed to biting and/or stinging insects to include but not

limited to ticks, chiggers, mosquitoes, flies and bees. Extensive walking and standing is required of this position