User Charge Clerk
Process water consumption billing data and respond to and
resolve customer inquiries and billing questions. Customer
Service skills are a must. Previous experience working with the
general public, MS Office (Word and Excel), and a valid driver’s
license is required. Send a resume or apply in person:

North Shore Water Reclamation District
P.O. Box 750

14770 William Koepsel Dr.
Gurnee, IL 600

-6060
(847) 1 (Fax)

hrmail@northshorewrd.org
Equal Opport

JOB DESCRIPTION

Title: User Charge Clerk Department: Administrative Services
Job Purpose Statement: Perform duties to process water consumption bill data to determine
District user fees and apply cash received to proper accounts. Respond to customer inquiries and
billing questions.
Reporting Structure: Supervisor, Administrative Services
Job Functions:
1. Process water consumption billing data, check and update changes to customer file, make

adjustments to customers’ accounts, enter data to customer records and refer completed
billing sheet to Supervisor.

2. Respond to customer inquiries and billing questions, investigate and determine action
required to resolve problems.

3. Prepare correspondence to customers.
4. Meet with customers in the office on account matters.
5. Batch and enter payments into computer system manually and upload lockbox payments.
6. Verify batch payment register with cash received.
7. Research and process estimated final bills for real estate closings.
8. Print and send out statements.
9. Serve as District field representative during customer water shut-offs.
10. Perform miscellaneous Administrative Services duties including but not limited to front

desk duties, mail clerk duties and summer help training.
11. Train and mentor high school students to perform front desk, mail clerk, and other

assigned duties. (Cristo Rey Corporate Work Study Program)

Machines, Tools, Equipment (Office and Industrial), Software: Personal Computer including
Windows and Microsoft Word, Excel and Access, calculator, fax.

Title: User Charge Clerk Department: Administrative Services
Physical and Visual Activities:
Physical and visual activities that are commonly associated with the performance of the functions of this job.
Sitting, Handling, Talking, Hearing, Acuity Near.
Physical Demands:
Physical demands commonly associated with the performance of the functions of this job.
Lift 1 lb to 5 lbs up to 15% of the time.
Environmental/Atmospheric Conditions:
Environmental and atmospheric conditions commonly associated with the performance of the functions of this job.
Usual Office Environmental Conditions.
Job Qualification Requirements
Using the information from The Job Performance Requirements Checklist and the information from the top portion of
this page, determine the selection criteria for this position. Include only the minimum hiring qualifications.
Knowledge: High School diploma, basic math skills, people skills, basic data entry skills, and pc
experience with standard office applications.
Experience: Two years related experience.
Licenses/Certifications: Valid driver's license.
Other: